Job details

Technical Support Analyst

Why CompuCom? (Overview):

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Technical Support Analyst to join our team.

The Apple/Mac Computer Support Technician will be responsible for diagnosing and repairing computer hardware. Technicians analyze and perform hardware repairs related to Mac laptop systems. They perform diagnostic tests to evaluate and isolate hardware-related system problems.

This position is onsite in Milpitas, CA

What We Need & What You'll Do (Responsibilities):

Diagnosing and troubleshooting malfunctioning Apple hardware issues
Repairing and replacing computer hardware components as needed
Staying current on necessary training as directed by supervisor
Submitting repair cases with the logistics team and completing repairs according to specified protocols
Responsible for documenting deployment, tracking, maintaining IT company asset information

Who You Are (Qualifications):

Experience working with modern Apple/Mac Computer Hardware
Must have a strong sense of discretion
Apple/Mac Certifications or the ability and desire to obtain them preferred
Experience with Mac hardware and software is desired
Computer tech background, ideally with Apple hardware and software (Mac)
Apple Certification such as ACMT is a plus, but not required as you have a strong desire and willingness to learn
2 years previous experience diagnosing and repairing computer hardware preferred

Our benefits include:

Health Insurance (Medical, Dental, Vision)

Basic Life/AD&D

Employee Assistance Program

Paid Holidays

Paid Time Off

401(k)

FSA/HSA Pre-Tax Benefits

Discounts

Life/Disability Plans

Compensation: $26/hr - $28/hr

Equal Employment Opportunity:

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

By CompuCom

CompuCom® Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individualized experiences, dri...

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INDUSTRY

Information Technology Support Services

TEAM SIZE

10000+

LOCATION

Hybrid, based in Fort Mill, SC

DATE POSTED

June 6, 2023