Technical Support Engineer

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for every one, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!

Malwarebytes is looking for..

A highly organized self-starter, located in the Midwest/West Coast, who is looking for a challenge and ready to join a company in a rapid period of growth. The successful candidate will have the ability to drive impactful B2B post-sale technical support case triage activities and work closely with other global support team members to convert customers into brand advocates.

What You'll Do:

• Handling first-level technical support inquiries through various channels, including phone, email, chat, and forums. You will gather information about the issue, replicate it, and provide appropriate solutions.
• Evaluating and addressing security threats, scan detections, and system events.
• Providing support to primarily English-speaking end-users.
• Designing, configuring, troubleshooting and maintaining corporate and home networks.
• Engaging with the community on the Malwarebytes forums and helpdesk, addressing technical issues posted by users and customers as assigned.

Skills You'll Need to Have:

• A strong sense of integrity and commitment to delivering excellent customer service.
• The ability to think creatively and solve problems independently.
• Experience working with remote and distributed teams.
• Strong communication skills, both verbal and written, with the ability to convey technical instructions in a clear and professional manner.
• Recent customer-facing experience, including experience with phone, chat, and email support.

• Strong skills in configuring, troubleshooting, and debugging hardware, drivers, and software issues.
• Proficiency in Windows operating systems and all existing Windows Server versions. Familiarity with Mac and Linux is a plus.
• Familiarity with Windows command lines, scripting structure and syntax, Windows domain and workgroup network infrastructures.
• Experience in installation, configuration, and maintenance of SQL server or similar databases.
• Prior experience working with malware removal tools, firewalls, anti-virus and security software, supporting corporate and enterprise customers to positive outcomes.
• Experience in setting up and testing in an emulated/virtual environment, such as VMWare, Virtual Box, Virtual PC.

Benefits and Perks:

• An opportunity to do something great for yourself and the world
• Comprehensive medical coverage
• Access to Employee Assistance Program
• Employee Referral Bonus Program
• A great work environment that supports growth, development, and most importantly having fun!

Applicants have rights under the Federal Employment Laws:

• Employee Polygraph Protection Act
• Know Your Rights: Discrimination is Illegal
• Family and Medical Leave Act (FMLA)