Technical Writer

Company Overview: Job Overview: Gainsight’s high-quality documentation supports our customer’s overall success in configuring and using Gainsight applications. You will collaborate with an existing documentation team of approximately 12 people, who work closely with developers, quality engineers, product managers, and usability experts to make our products easier to use. Our team follows an Agile development model and releases new functionality approximately every 4 - 6 weeks. You can view our existing product documentation at support.gainsight.com. Qualifications:

• Proven working experience in developing procedural software documentation.
• Careful attention to detail, strong organization, and editing/proofreading skills. [Must]
• Experience working in Scrum/Agile development environments [Must]
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Motivation and ability to be productive in a fast-paced, dynamic environment
• Gather information through product specification docs, interviews and product demos, and product exploration. Must be assertive in asking questions, and generally be resourceful in finding answers.
• Excellent communication skills in English, (written, and verbal)
• Adequate knowledge on MSTP style guide [Must]
• Create Microcopy and In-App Engagement [A big Plus]

Responsibilities:

• Work with internal teams to obtain an in-depth understanding of the product requirements
• Analyze existing and potential content, and identify necessary updates
• Research, write, and ensure the accuracy of content that covers current and future releases of our product
• Produce high-quality documentation in a standard and consistent manner
• Write easy-to-understand end-user, API, and administrator guides
• Develop tutorials that align to common customer use cases
• Collaborate with other Technical writers to produce and share content for different types of deliverables

Values & Benefits: Why You’ll Love It Here Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few: - Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. - Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. - Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. - Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. - Our Wellness Priorities: Monthly Recharge Days that re-energize us. - Our Parody Videos: No explanation needed. Just watch them here! By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Thanks for Applying:

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