Job details

Technology Business Consultant IV - ICS Escrow and Customer Service

Position:

Job Description:

SUMMARY

Acts independently or as a member of a project team responsible for providing technical guidance concerning functional areas of Escrow and Customer Service. Provides technical consulting on complex projects.

LOCATION

Highly prefer candidates work from our Jacksonville, FL HQ. Local candidates will have flexibility to work remote up to 2 days per week. Non-local candidates may work remotely with expected travel to the Jacksonville, FL HQ for meetings as needed.

RESPONSIBILITIES

Provide the front line consultants with timely and accurate responses and solutions
Consult and train in areas of expertise
Provide input into and implement critical internal processes
Responsible for internal and external client communications
Represent Client Support on functional and product-related projects
Matrix manage the product and functional team of front line consultants
Act as a functional escalation point for Client Support and negotiate effective solutions
Identify and implement tools needed for Client Support to assume client support in a timely manner
Maintain ownership and provide direction for problems through resolution
Build effective relationships with third level support groups
Serves as liaison between end-users and the information technology organization during consulting projects to meet specific client requirements
Expertly researches and documents client needs, technology, or regulations related to system design or enhancements that will impact multiple platforms and/or applications
Creates detailed specifications from which coding and/or configurations will be written
Analyzes system impacts to client environments and procedures and provides recommendations on best practices and changes in technology accordingly
Conducts a variety of tests such as system, integration, readiness, and acceptance tests
Performs other related duties as assigned

MINIMUM REQUIREMENTS

Bachelor's degree or the equivalent combination of education, training, or work experience
Requires 10+ years of analytical and/or technical consulting experience
Experience working in a technical client facing role
Mortgage industry experience
Experience with Black Knight's Mortgage Servicing Package Escrow products, services, and capabilities (e.q. Optional Insurance, Payoffs, PIF Tracking, Task Tracking, or LSCH)

PREFERRED QUALIFICATIONS

Thorough working knowledge of Black Knight's Mortgage Servicing Package specifically in the functional realm of Customer Service (e.q. Customer Service Workstation, OLLW)
Knowledge of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology
Proficiency in quality management methods, tools, and technologies
Awareness of system-development protocol
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization

Black Knight carefully considers multiple factors to determine compensation, including a candidate’s education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan

EEO Statement:

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Location:

Jacksonville, FL

Time Type:

Full time

By Black Knight

The Black Knight team is committed to providing the strategic solutions and superior customer support that create enhanced value for your business. Black Knight draws its name from its Chairman's alma mater, West Point, because we are committed t...

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INDUSTRY

Information Technology Support Services

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Jacksonville, FL

DATE POSTED

July 23, 2023