Technology Support Analyst

Client Services is seeking applicants for a Full-time Technology Support Analyst (TSA). This position provides strategic and operational support to both internal and external clients related to instructional and administrative computing technology. The TSA role acts as a consultant and a technical support analyst to various operational and strategic initiatives and to the computer support team. In addition, the role will be expected to partner with other TSAs and management.

The person in this challenging and demanding role will have opportunities to lead and to participate in meetings, projects, committees, business analysis and administrative teams like our Device Management Administrative Teams.
The TSA role may provide work direction and coordination of work activities to other technical staff and \ or student and casual employees.

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

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Strong communication and relationship management skills, with the ability to effectively understand diverse customer requirements by engaging in active listenin
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Mid to advanced level of skill using Google Workspace (formerly G Suite) Office applications (Google Sheets, Google Docs, and Google Slides) to convey and summarize topics accurately for the appropriate or target audienc
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Experience writing technical documentation and procedural materials for multiple audience
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Experience providing remote and in-person training to technical support colleagues and client
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Experience using mass deployment system configuration tools for endpoint managemen
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Experience analyzing large amounts of data and providing reports for others to us
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Advanced technical troubleshooting skills, including issues related to operating systems, applications, computer hardware, and failed script execution
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Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

Associate degree in computer related discipline (relevant experience may substitute for the degree requirement on a year-for-year basis).

Four or more years of work experience with automated systems in a complex network environment. Successful experience working in an end-user, customer facing role in a trouble-shooting capacity is required.

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).

Paid Leave: (Pro-rated by FTE for Part-Time Employees)

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8 hours of sick leave per mont
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24 hours of additional personal leave days per yea
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11 Paid holiday
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View a complete list of PCC benefits.