Technology Support Specialist

Applications Administrator

Reporting to leadership within the Chief Technology Officer’s organization, the Applications Administrator partners closely with other IT staff and end-users to identify business needs, evaluate technical solutions, and lead projects to provide technical solutions to business needs.

The Applications Administrator provides systems administration, application support, business analysis, and project management for university software systems and processes. The Administrator applies and/or facilitates vendor upgrades and patches, and maintains system security, and application settings.

Specific responsibilities include (but are not limited to):

• Maintain system and security settings across various applications including regular audits of user accounts and permissions within each application.
• Translate maintenance release notes to business processes to assist users with testing and implementation.
• Troubleshoot reported problems, define, and work within escalation paths, and coordinate the vendor, users, and other technical teams through issue resolution.
• Participate in the evaluation of new systems.
• Collaborate with technical teams to develop documentation, change management, and support standards.
• Lead and participate in software project implementations and major upgrade planning.

Job Type: Full-time

Pay: Up to $63,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year
• 2 years

Schedule:

• Monday to Friday

Work Location: In person