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Technical Program Analyst

We are seeking a dynamic and motivated professional to support the U.S. Customs and Border Protection’s (CBP) Mobile Assets Program Management Office (MAPMO). MAPMO is responsible for managing a fleet of over 20,000 vehicles deployed across the U.S. and internationally. In this role, you will play a crucial part in driving strategic fleet management initiatives to enhance the efficiency and effectiveness of CBP's operations.

The ideal candidate will possess a strong blend of consulting and technical skills, including project management, strategic thinking, client communications, leadership briefing, and business writing. Additionally, proficiency in data analysis tools and techniques, including Excel and potentially SQL, Power Query, and Power BI, will be essential to successfully execute data-driven insights and recommendations.

This position requires an in-office presence in Washington, D.C., at least twice per week, with the potential for increased on-site responsibilities. If you are passionate about delivering impactful solutions, collaborating with cross-functional teams, and contributing to the mission of CBP, we invite you to apply and be a part of our dedicated team.

Join us in making a difference by optimizing one of the largest federal vehicle fleets and supporting national security and operational excellence.

The candidate will support strategic fleet initiatives to help CBP optimize the efficiency of its fleet. This candidate will require core consulting skills such as project management, strategic thinking, client communications, briefing leadership, and business writing and will require technical skills such as data analytics, Excel, and potentially tools such as SQL, Power Query, Power BI, etc. This role currently requires in-office presence of twice per week, with potential for in-office frequency to increase to five days per week.

The role would require a resource to serve as equal parts functional and technical across strategic fleet management initiatives, driving strategic conversations, creating client communications and briefs, and leading data analysis efforts.

o Bachelor’s degree and 3+ years of experience

o Ability to work across multiple initiatives simultaneously

o Experience in project management and timely deliverable completion

o Experience leading work products, managing timelines project plans, driving strategic conversations

o Strong skillset in developing communications, client briefs, and engaging in client-facing meetings

o Strong proficiency in Microsoft Excel

o Experience with data analysis

o Experience analyzing data quality and recommending solutions for current challenges

o Candidates must be able to be in-office (DC) at least twice per week, with potential for more.

• Preferred:

o Current CBP Public Trust

o Experience in or willingness to learn analytics tools, such as SQL, PowerBI, or Power Automate

o Experience in supply chain or fleet management

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Average salary estimate

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What You Should Know About Technical Program Analyst, TechOp Solutions International

Are you ready to make a significant impact at U.S. Customs and Border Protection (CBP) as a Technical Program Analyst? In this dynamic role, you'll become part of the Mobile Assets Program Management Office (MAPMO), where you'll be engaged in overseeing one of the largest federal vehicle fleets, comprising over 20,000 vehicles, both domestically and internationally. Your main mission will be to drive strategic fleet management initiatives that enhance the efficiency of CBP's operations. If you thrive in a collaborative environment and have a knack for both consulting and technical skills, this position could be a perfect fit! You’ll be leveraging project management and strategic thinking to ensure timely deliverables while also preparing client communications and leading data analysis efforts using tools like Excel, SQL, and Power BI. The ideal candidate will have a Bachelor's degree and at least 3 years of experience, demonstrating strong organizational skills and the ability to juggle multiple projects simultaneously. Plus, you will enjoy the opportunity to be hands-on in optimizing fleet efficiency while developing your analytics toolkit. The role will require being in the Washington, D.C. office at least twice a week, offering you a chance to collaborate closely with fellow team members. If you’re excited about delivering impactful solutions and contributing to national security, we invite you to apply and join our dedicated team at CBP.

Frequently Asked Questions (FAQs) for Technical Program Analyst Role at TechOp Solutions International
What are the primary responsibilities of a Technical Program Analyst at CBP?

As a Technical Program Analyst at U.S. Customs and Border Protection (CBP), your responsibilities will primarily revolve around supporting the Mobile Assets Program Management Office (MAPMO) in managing a vast fleet of vehicles. You'll be engaged in strategic fleet management initiatives, driving efficiency, and enhancing operational effectiveness. Your role will involve project management, client communications, and analyzing data to provide actionable insights using tools like Excel, SQL, and Power BI.

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What qualifications are needed for the Technical Program Analyst position at CBP?

To qualify for the Technical Program Analyst position at U.S. Customs and Border Protection (CBP), you should have a Bachelor’s degree and at least three years of relevant experience. Strong consulting skills including project management and strategic thinking are essential. Experience with data analysis tools is preferred, specifically with Excel and potential knowledge of SQL and Power BI, which will help you navigate the data-driven aspects of the role.

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What type of work environment can a Technical Program Analyst expect at CBP?

Technical Program Analysts at U.S. Customs and Border Protection (CBP) can expect a collaborative work environment, with a requirement of being in the Washington, D.C. office at least twice a week. As flexible working conditions may allow for increased in-office presence up to five days, this ensures you are engaged with cross-functional teams, participating in strategic conversations and brainstorming solutions to complex challenges.

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What tools and technologies will a Technical Program Analyst at CBP use?

In your role as a Technical Program Analyst at U.S. Customs and Border Protection (CBP), you will utilize a variety of data analysis and project management tools. A strong proficiency in Microsoft Excel is crucial, and familiarity with analytics tools like SQL, Power Query, and Power BI will be advantageous. These technologies will enable you to analyze data quality and support strategic decision-making effectively.

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What is the importance of data analysis for a Technical Program Analyst at CBP?

Data analysis is integral to the role of a Technical Program Analyst at U.S. Customs and Border Protection (CBP). By utilizing tools such as Excel, SQL, and Power BI, you'll evaluate data quality, extract insights, and recommend solutions to optimize fleet management strategies. Your analytical skills will play a vital role in contributing to the efficiency and operational excellence of CBP’s vast vehicle fleet.

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Common Interview Questions for Technical Program Analyst
Can you explain your experience in project management as a Technical Program Analyst?

When answering this question, focus on specific examples of projects you managed in your previous roles. Highlight your ability to lead teams, manage timelines, and deliver results. Discuss any tools you used to facilitate project management and how you've overcome challenges.

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What data analysis tools are you proficient in, and how have you applied them?

This is your chance to showcase your technical skills. Go into detail about your proficiency with tools like Excel, SQL, and Power BI. Provide examples of how you've utilized these tools for data-driven decision-making and to enhance project outcomes.

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Describe a time you had to communicate complex information to a non-technical audience.

In your response, focus on the strategies you employed to simplify complex data into clear, understandable terms. Discuss how you tailored your communication style to match your audience's level of expertise, ensuring they grasped the key insights you aimed to convey.

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How do you prioritize tasks when managing multiple initiatives?

Discuss your approach to prioritizing tasks, such as using project management tools, setting deadlines, and assessing the urgency of each task. Emphasize your organizational skills and the importance of adaptability in managing multiple projects simultaneously.

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What methods do you use to ensure data integrity and quality?

Describe your approach to data quality assurance, discussing techniques you employ to validate data accuracy, identify discrepancies, and implement fixes. Share any tools or methodologies you use to enhance data integrity and ensure actionable insights.

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How do you handle feedback, both positive and negative?

Discuss your perspective on feedback as a critical part of personal and professional growth. Provide examples of how you've reacted to constructive criticism, adapted your approach, and integrated positive reinforcement into your workflow.

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What strategies do you use for effective client communication?

Emphasize your communication skills by discussing how you tailor your messaging based on the audience, whether through presentations, reports, or meetings. Provide examples of successful client engagements where clear communication played a key role.

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How do you keep your technical skills current, especially in analytics tools?

Discuss your commitment to ongoing professional development, mentioning relevant courses, certifications, or self-study you’ve pursued to stay updated in analytics tools like SQL, Power BI, and other technologies relevant to your role.

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What impacts have you made in previous roles through strategic initiatives?

Share specific examples of strategic initiatives you led or participated in that resulted in positive outcomes. Discuss the process, your contributions, and the measurable impacts achieved as a result of these initiatives.

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Can you describe your experience with fleet management or supply chain?

If you have experience in fleet management or supply chain, provide concrete examples of your responsibilities, successes, and challenges in this area. Highlight any relevant metrics or improvements that demonstrate your impact.

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TechOp Solutions International, Inc. (TechOp) provides technology and operational solutions to senior decision makers in Homeland Security and Homeland Defense in the federal, state, and local governments, as well as private and commercial enterpr...

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Full-time, hybrid
DATE POSTED
March 27, 2025

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