At Toast, we are passionate about creating raving fans and delivering an unparalleled customer experience. And we see the service and support our team provides to customers as a key differentiator in the market and a point of pride. As Toast continues to grow - offering new products, serving new customers types & segments, expanding to new geographies - we must continue to innovate on that customer experience and the level, type and modes of support we provide.
As Principal Program Manager, Customer Experience Operations, you are a key player in driving customer loyalty through exceptional customer experience management. You will drive the planning, prioritization, and governance of Toast’s customer experience strategy, and will influence, evangelize and govern customer experience strategy and principles throughout the organization. This role reports to the Director of Customer Experience Operations, and is a high impact, high visibility position within the Customer Success organization.
About this roll*:
Do you have the right ingredients*?
Special Sauce* (Nice to Haves)
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-HYBRID
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At Toast, our mission revolves around creating raving fans through an outstanding customer experience, and that's where the Principal Program Manager, Customer Experience Operations comes in! Located in the vibrant city of Boston, MA, this role plays a vital part in shaping how we engage with our customers as we grow and expand into new segments and geographies. As the Principal Program Manager, your influence and expertise will guide the strategic planning and execution of innovative customer experiences that keep our clients coming back. You'll work hand-in-hand with the Director of Customer Experience Operations to implement our visionary roadmap that aligns all customer insights and experience designs. It’s crucial to create a comprehensive portfolio of customer experience programs to elevate our service standards and foster a collaborative ethos across departments. You’ll cultivate relationships across the organization—from Sales to R&D—to ensure we’re all on board with our customer experience goals. If you’re a strategic thinker who thrives in fast-paced environments, loves rolling up your sleeves to tackle challenges, and dreams of delivering the best customer experiences, you may just have the right ingredients to thrive in this fulfilling role at Toast!
Restaurant
68 jobsSubscribe to Rise newsletter