Advanced ISP Support Technician

Description:Advanced ISP TechnicianTech starting pay = $17.00Criteria for the agents in the class:- Must have a minimum of 2 years call center experience, AND- 1 year of helpdesk/technical support experience, AND- A minimum of an associate's degree (2-yr)Provide world-class customer support for ISP partners within. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.Primary Responsibilities• Answer inbound technical support phone calls, chats and emails related to NRTC's ISP partners.• Consult with customers and provide additional solution in the form of up-selling NRTC's products and services.• Troubleshoot voice, data, video and connection issues for customers.• Identify, troubleshoot and assist customers with voice, data, video and connection issues.• Answer customer service related questions• Track and record each phone call and provide a detailed description of the call• Provide backup assistance for other Technical Support RepresentativesSkills:Windows 10, Windows 7, call center support, TroubleshootingAdditional Skills & Qualifications:NRTC wants a group of 10 Advanced ISP technicians to be LOCAL to either their Cedar Rapids IA, Huntsville AL or Raleigh NC centers if possible.Shifts will be second shift hours. All schedules after training require working on either a Saturday or a Sunday or both Sat/Sun with two days off back to back during the week.Experience Level:Intermediate LevelAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.