Contact Center Representative

Description• Responsible for handling inbound calls from residential homeowners regarding mortgage questions• Requirement is to solve the customers problem on a first call resolution• Calls could be pertaining payments, address change, account password and resets, etc.• Majority of the calls are 50/50 to make monthly payment or having basic questions and make outbound to customers that are due for this month and haven't made their paymentMust HaveAdditional Skills & Qualifications:• HS Diploma or GED• 1+ years of Contact Center experience required• Must be familiar with computers (i.e. toggle screens, dual monitors, talking and speaking and general knowledge of MS OfficeAbout TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.