PSS Call Center Representative - REMOTE

Description:We can ONLY HIRE CANDIDATES FROM MICHIGAN!RJP (Real Job Preview) Zoom call with the team will be September 10th from 1:00-2:30, equipment pick up will be September 20Tth, and the position will start on September 25th.Position will be remote indefinitely at this time. Must have a quiet place to work without distractions, internet speed of 20 mbps.Hours: Monday - Friday. Must be available from 8am-5pm. Hourly rate is $16.97. Can pick up equipment from Flint or Lansing site.Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. This specific role will be assisting Provider offices with questions they may have with patients claims. They will help clients that may be having trouble navigating the website or individuals that do not have access to the website. Employees will be using their knowledge of the system (learned in training) to assist the customer. They will be taking all inbound calls. They will be typing and talking at the same time in order to update the system in real time. Calls come in a queue and could be back to back. As soon as the call is completed the next call could be immediately after.Qualifications:No allowed time off first 90 daysFeel comfortable working on a computer and the ability to use dual monitors35 WPM on typing test that we will give (test scores will be uploaded into Fieldglass)They will have to talk and type at the same time (real time) while taking callsGreat communication both verbal and writtenClear and articulate speech as this position is over the phoneCustomer service experience (could be call center, retail, banking, face to face or over the phone customer service)About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.