Technical Support Technician

Description:• The candidate must have at least five years field experience as an alarm technician, have technical knowledge, and have understanding of downloading and providing technical support to technicians in the field.• Must have knowledge of multiple systems i.e. Honeywell, Ademco, Napco, DSC, Silent Knight, Firelite, Notifier, DMP etc.• Should have the ability to upsell on the phone with current customers while assisting during technical assistance.• Respond to customer inquiries and provide technical support for security systems via phone, email, or chat.• Diagnose and troubleshoot issues related to burglar alarms, access control systems, and other security devices.• Install, configure, and maintain security systems, including CCTV, intrusion alarms, and access control hardware.• Conduct regular maintenance and repairs on security equipment.• Document technical processes and create user manuals for security systems.• Assist in the roll-out of new security applications and updates.• Provide training and support to end-users on security technologies.• Maintain confidentiality of client information and company data.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:§ Medical, dental & vision§ Critical Illness, Accident, and Hospital§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)§ Short and long-term disability§ Health Spending Account (HSA)§ Transportation benefits§ Employee Assistance Program§ Time Off/Leave (PTO, Vacation or Sick Leave)Experience Level:Entry LevelAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.