TeleHear Provider - Remote - job 2 of 2

At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.

We are looking for a dynamic TeleHear Provider that will work closely with local offices to help develop and support patient care through tele-hear programs. Working with the management team, they will help assess the technical issues around these programs, implement appropriate process and procedure, and help train local staff. Specific duties include using the iPatient app in the tele-hear process, be able to both test a patient remotely and take them through the sales and selection of a hearing aid, troubleshoot technical issues, and support other area offices when an Audiologist or provider is needed.

Our Culture

• An experienced team built around a culture of professional growth and knowledge-sharing
• We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices
• We serve with passion, purpose and excellence
• Total Team Approach – Our staff functions together as a cohesive group of hearing professionals. We coordinate the individual expertise of all staff members to provide the best possible care for our patients

You Will

• Counsel patient and assist local provider in the sales process
• Utilize the iPatient app to take the patient through the clinical and sales process
• Be able to troubleshoot technical and tactical problems with a remote sales process
• Provide diagnostic, sales verification or troubleshooting support remotely as needed: on demand or by appointment
• Recommend, monitor and advise patient on the use and outcome of counseling tools

You Will Need

• Audiology Degree (Master’s OR Au.D.)
• 3 years of retail dispensing
• Working knowledge of market and business practices, especially tele-hear
• Expert knowledge of software systems including MS Office, Starkey programming software and iPatient application
• Good problem solving, analytical abilities, communication, organizational and interpersonal skills required

We are Proud to Offer

• Competitive medical, dental and vision benefits
• 401(k) retirement plan with company match
• Health savings account with a company contribution
• Flexible spending accounts (medical and dependent care)
• Paid employee assistance program
• Paid Time Off
• And More!

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