Solutions Engineer (Hybrid)

As a Solutions Engineer at Telnyx, your key responsibilities include designing integration strategies, delivering product demonstrations, and helping mitigate technical barriers that clients may face during the sales process. You’ll act as a technical liaison between the sales and engineering teams, ensuring a smooth communication flow and optimal client experience.

Telnyx seeks candidates with a solid understanding of VoIP infrastructure and prior experience in fields like Telecom, Networking, or Software Engineering. Ideally, you should have at least 3 years of business experience, with a minimum of 2 years in client-facing roles. Strong communication skills and familiarity with cloud solutions will significantly benefit your application.

A Solutions Engineer at Telnyx plays a vital role in the sales process by educating clients on our innovative solutions, addressing technical queries, and providing tailored recommendations. By removing technical objections and demonstrating product value, you help close deals and solidify relationships with customers.

A successful candidate for the Solutions Engineer position should have familiarity with modern networking technologies like SIP, LTE, and 5G, as well as a strong background in cloud solutions. Knowledge of AI integration and experience with CPaaS technologies will be an added advantage.

Essential skills for a Solutions Engineer at Telnyx include a blend of technical acumen and business insight. Effective communication skills to explain complex concepts, experience in delivering technical presentations, and the ability to collaborate with both clients and internal teams are critical for your success.

When answering this question, describe a specific challenge and detail the steps you took to identify the issue and implement a solution, highlighting your problem-solving skills and ability to work under pressure.

Discuss your strategies for staying informed about industry trends, such as attending conferences, enrolling in courses, or participating in relevant online communities, demonstrating your commitment to continuous learning.

Provide a detailed overview of your experience with VoIP, mentioning specific technologies you've worked with and how you've leveraged them in past roles to benefit clients or projects.

Explain your approach by emphasizing the importance of understanding your audience and using analogies or simplified language to convey complex ideas, ensuring that everyone feels included and informed.

Discuss how you establish open lines of communication, share resources, and create collaborative strategies that align technical capabilities with customer needs, showcasing your diplomatic and teamwork skills.

Highlight a specific scenario where your technical knowledge and presentation skills helped a customer understand the product better, leading to a successful sale, and emphasize the importance of clarity and persuasion.

Demonstrate your knowledge of Telnyx's products by summarizing key offerings and their benefits, showing your preparedness and enthusiasm for the company’s mission.

Talk about your past experiences selling cloud solutions, detailing any specific products you've worked with and how you addressed client challenges while promoting these products.

Provide insight into your prioritization techniques, explaining how you manage time efficiently by assessing project impact and aligning tasks with larger business objectives.

Explain how you value customer feedback as a means to improve technical solutions and drive product innovation, emphasizing your commitment to customer satisfaction and responsiveness.