Temporary Customer Services Representative (Spanish Governor's Palace)

Under general supervision, is responsible for customer service activities in a particular department, involving the handling of requests, assistance and/or complaints regarding City services for visitors and guest. Working conditions are primarily inside an office environment with frequent exposure to temperature variations due to a historic building limitations. Exercises no supervision.

This position is a temporary, "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

Work Location
105 Plaza de Armas

Work Hours
Schedules will vary within business operating hours of 9:00 a.m. – 5:00 p.m.; Tuesday – Saturday or 10:00 a.m. – 5:00 p.m. Sundays.

• Answers telephone, takes information, refers calls to proper departments.
• Provides information regarding admissions, courtyard rentals, city services, functions, attractions, transportation, schedules, etc.
• Greets tourists and visitors in person or by telephone and provides informative background information about the museum and courtyards rentals.
• Inputs data and maintains databases.
• Compiles and prepares information and reports as requested.
• May prepare badges and registration information.
• May collect admission fees from customers for courtyard bookings using various payment methods.
• Performs related duties and fulfills responsibilities as required.

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• One (1) year experience dealing with the public servicing client/customer requests.

• Experience cash handling and operating a point of sales system.
• Experience working with tourist or in a museum setting.

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

• Skill in utilizing a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to establish and maintain good public relations with the general public and City staff.
• Ability to read a map and give detailed directions.
• Ability to operate a telephone and other basic office equipment.
• Ability to respond to inquiries, complaints, and requests.
• Ability to communicate clearly and effectively.

Benefits Information
The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:
http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information
The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.