Temporary Freelance Social Media Manager

What does it mean to get "a foot in the door"? If you're the kind of person who can't walk away from the chance at a dream assignment, read on.

As part of the application process, we ask some questions meant to hand you the mic and invite you to move past the limitations of cover letters and resumes. We take the answers seriously and read every single application. We look forward to getting to know you. No answers mean we can't consider your application.

IMPORTANT DETAILS:

• This is a temporary assignment - approximately 3-5 months
• This role is based in Boston and you will be working on-site on Wednesdays and Thursdays each week
• We chose the questions on this application with great care. If you don't answer them, we’ll assume you're not serious about joining the team
• Our compensation strategy combines robust market data for companies our size
  

YOUR OBJECTIVE

Create positive brand experiences and spread the power of optimism online by engaging our community in ongoing conversation. Support our consumer-driven business by sharing insights and trends that shape community conversations to help inform marketing campaigns and product development.

YOUR JOB

Essential Duties and Responsibilities

Content Planning + Development (60%)

• Support the Director of Social and the Social Content Creator in monthly content planning cycles including sharing relevant trending topics, conversations, and hashtag holidays, participating in tactical planning meetings, and developing working calendars or planning documents
• Assist in the content briefing process or content production process under the direction of the Social Content Creator
• Schedule social content and monitor the content publishing calendar for consistency, accuracy, and timeliness of content, providing recommendations for updates based on shifting trends or current events
• Ensure product tags, collection links, post URLs and link-in-bios are updated and functional as content changes

Community Management (40%)

• Proactively and reactively engage with the Life is Good social community across all platforms and elevate customer service issues to Customer Care as needed, reducing our response time to 8 hours or less
• Identify trending conversations or opportunities for Life is Good to engage “off-channel” and present opportunities to Social Team for consideration
• Facilitate surprise and delight social giveaways inclusive of planning giveaways with the Social Team through prize fulfillment
• Manage the UGC rights approval process, including daily product tagging within FourSixty

Requirements

Your Experience and Qualifications:

• You have 3-5 years of community management experience supporting B2C brands as a freelance social media manager, in-house or at an agency
• You have developed, presented, and executed content or engagement plans to help launch products and tell brand stories
• You have worked with content management, publishing, and measurement tools such as Social Studio, Sprinklr, Khoros, Traackr, Hubspot, Meta Business Suite, or WordPress CMS
• Experience with project management apps such as Asana, Monday or Trello is helpful, but not necessary
• You have helped brands grow their social community and increase their engagement rate as a result of your content or community management
• You have excellent written and verbal communication skills, and can deliver ideas and insights succinctly and effectively to many audiences

Your Personal Attributes

• You appreciate and enjoy building connections with individuals who share a deep love for a brand and its values
• You bring fun, humor, authenticity, compassion and openness to community communications
• You feel “at home” on social, engaging with people from all backgrounds and perspectives
• You consider yourself a “connector”, bringing people together by finding common ground, ideas or values
• You believe passionately in our mission and the Life is Good Superpowers
• You are skilled and comfortable working independently and as part of a team of dynamic creative professionals
• You are known for your ability to give and receive feedback thoughtfully and constructively

You’ll Know You’re Successful When

• Your activities drive measurable increases in reach and engagements on social media
• Measured response times across social media platforms decrease
• Measured positive sentiment of brand mentions and comment on social media increases

Benefits

We are located in the innovative and thriving Fort Point neighborhood. Our community is full of green space, outstanding food, entertainment options, and we have dogs!

Life is Good is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.