Clinical Account Associate - Raleigh, NC

As a Clinical Account Associate at Tempus, your primary responsibilities will include collaborating with Clinical Account Executives to develop strategies for client acquisition and retention. You'll identify opportunities within existing customer accounts, promote the use of Tempus' algorithmic tests, and enhance customer adoption of our online ordering system. Building relationships with healthcare professionals to drive clinical orders will be key, alongside analyzing competitive trends and monitoring sales performance to meet company goals.

To be considered for the Clinical Account Associate position at Tempus, you should have a B.S. in biology, life science, business, or marketing. Additionally, sales support experience in healthcare, particularly in oncology or pathology, is a plus. Candidates should possess excellent customer service skills, the ability to work independently, and strong organizational skills to manage multiple projects effectively.

The Clinical Account Associate plays a critical role in enhancing patient care by ensuring healthcare professionals have access to Tempus' innovative molecular information tools. By building strong relationships and facilitating the use of key algorithmic tests, you help physicians make informed treatment decisions tailored to individual patients, thus directly impacting the quality of care and outcomes.

Success in the Clinical Account Associate position at Tempus requires a mix of technical knowledge and interpersonal skills. Essential skills include the ability to quickly learn genomic and oncology information, excellent communication, and customer service abilities, as well as strong administrative skills to effectively manage business processes. A positive attitude and adaptability in a dynamic environment are also key to thriving in this role.

The work environment for a Clinical Account Associate at Tempus is dynamic and supportive, focusing on collaboration with various sales positions and healthcare professionals. You'll engage in regular communication with clients, attend local conferences, and participate in business development activities. Tempus offers an inclusive culture where employees embody values of integrity, respect, and trust while working towards shared objectives in advancing precision medicine.

In your response, highlight a specific situation where you took the initiative to understand a client's needs and tailored your approach to foster a strong professional relationship. Emphasize your communication skills and the importance of follow-ups in maintaining client trust and satisfaction.

Share your strategies for continuous learning, such as attending conferences, enrolling in relevant courses, or subscribing to relevant medical journals and websites. Stress the importance of keeping abreast of industry changes to better serve your clients.

Provide a specific example of a challenge you've encountered that required problem-solving and self-management. Explain your thought process, actions taken, and how you achieved a successful outcome.

Discuss your ability to communicate the benefits of these tools to healthcare professionals and provide support throughout the adoption process. Use examples to illustrate your approach to training and driving engagement.

Outline your method for assessing client needs and staying informed about their changing circumstances. Talk about how you would leverage your knowledge of Tempus products to propose solutions that add value to the client’s practice.

Describe how teamwork is pivotal in achieving shared goals at Tempus. Provide examples of how collaborating with Clinical Account Executives and other sales positions can enhance overall performance and impact client relationships positively.

Share insights on how understanding the competitive landscape has shaped your strategies in sales or client management. Emphasize the importance of adapting to market trends to maintain a competitive edge.

Discuss your approach to task prioritization, including tools or strategies you use to stay organized and ensure deadlines are met. Provide an example of how this skill has led to successful project outcomes.

Talk about any previous experience you've had working with electronic medical records (EMR) or related systems. If applicable, describe how you've facilitated their implementation or trained others to use them efficiently.

Share your passion for healthcare and how your background aligns with Tempus's mission in precision medicine. Discuss personal experiences or values that drive your commitment to improving patient outcomes.