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IT Support Specialist
Tempus is seeking an IT Support Specialist to play a critical role in fulfilling the mission of providing secure and private cancer care technology methodologies for clients and their patients. The ideal candidate will have experience in troubleshooting software and hardware issues, user account administration, and supporting executives with IT-related issues.
Skills
- Troubleshooting software and hardware issues
- Familiarity with SaaS ticketing systems
- Supporting security products
- Basic network and VOIP phone system troubleshooting
- Exceptional customer service and communication skills
- Proficiency in supporting Mac OS-X and Microsoft Windows
- Experience with remote, on-site, and hybrid users
Responsibilities
- Address and mitigate technology-related issues for employees
- Maintain computer systems, hardware, printers, and computer peripherals
- User account administration including on and off-boarding of employees
- Evaluate and test new technologies
- Support executives with IT-related issues
- Maintain AV and conference room technologies
- Provide phone and remote support for clients
Education
- Minimum of 2 years in an IT related field and/or relevant customer service role
- BS in Computer Science, Information Systems, or related field
Benefits
- Healthcare benefits
- Paid time off
- Professional development opportunities
- Equal opportunity employer
To read the complete job description, please click on the ‘Apply’ button
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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LOCATION
SALARY RANGE
$50,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
May 9, 2024
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