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Enterprise Solutions Architect

About Tennr:

Today, when you go to your doctor and need to be referred to a specialist (e.g., for sleep apnea), your doctor sends a fax (yes, in 2024, 90% of provider-provider communication is a 1980s fax). These are often converted into 20+ page PDFs, with handwritten (doctor’s handwriting!) notes, in thousands of different formats. The problem is so complex that a person has to read it, type it up, and manually enter your information. Tennr built RaeLLM™ (7B—trained on 3M+ documents) to read these docs, talk to your doc to ensure nothing is missed, and text you to help schedule your appointment so you can get better, faster.

Tennr is a NYC-based tech company that launched out of Y-Combinator and is backed by Lightspeed Venture Partners, Andreessen Horowitz, Foundation Capital, The New Normal Fund, and other top investors.

About the role:

As an Enterprise Solutions Architect, you will be at the forefront of transforming the healthcare industry through cutting-edge automations. You'll design and implement end-to-end workflows that create measurable value, optimize performance, and ensure our systems evolve alongside our clients' needs.

Your expertise with strategic accounts will drive transformational change, blending technical excellence with strategic insight to shape the future of healthcare solutions.

What you’ll do:

  • Scoping and Discovery: Get to know our customer’s workflows better than they do through strategic scoping and effective communication. Leave no stone unturned in understanding and adapting their most complex, time-consuming processes.

  • Build Workflows: Design, conceptualize, and lead the implementation of our tailored automation solutions that drive direct customer value end-to-end across the healthcare industry.

  • Drive Performance: Lead performance optimization initiatives and constantly raise the standard. Intuitively ensure that our systems meet ever-evolving client needs.

  • Innovate our Processes: Follow and adopt the latest techniques in artificial intelligence. Work at the cutting edge, apply and innovate upon the world’s fastest moving technology.

  • Cross-Collaborate: Collaborate with Engagement Managers, Solutions Architects and Sales to strategize on account plans and ensure the Customer is deliriously happy with their experience at Tennr.

  • Be a Cowboy: Embrace a founder's mindset, proactively driving projects from conception to completion, and contributing significantly to our company's growth and success. Dive into new technologies with a commitment to continuous learning.

What you bring:

  • Enterprise Customer-Facing Experience: You have 4+ years of working with enterprise customers managing large-scale accounts ($500k to multi-million ARR) and complex organizational structures.

  • Technical Savvy: Background in computer science preferred, with a strong focus on JavaScript, APIs, and RPA. Excellent problem-solving skills and a knack for efficient, clean coding practices.

  • Team Player: Excellent project management skills, outstanding communication skills. You need to be capable of articulating complex technical concepts to a diverse audience.

  • Adaptability and Innovation: Willingness to embrace new technologies and a commitment to continuous learning.

  • Bonus Points: Prior experience in a startup or fast-paced tech environment is a plus, as is experience with American healthcare.

Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Enterprise Solutions Architect, Tennr

As an Enterprise Solutions Architect at Tennr, based in the vibrant heart of New York City, you'll play a pivotal role in reshaping the healthcare landscape. We're at the forefront of innovation, tackling the frustrations of outdated fax systems and transforming the way providers communicate. Your mission? To design and implement seamless workflows that will dramatically optimize healthcare processes. With RaeLLM™, our revolutionary AI model trained on millions of documents, you will ensure our solutions not only meet but exceed client needs. You’ll dive deep into client workflows, understanding their challenges inside and out, and lead the charge in creating tailored automation solutions. Working closely with cross-functional teams, you will drive performance enhancements and innovate our systems, staying ahead of the curve in AI advancements. In this role, you'll need to be agile, embracing new technologies while actively managing strategic accounts. Your communication skills will shine as you articulate complex technical ideas to various stakeholders, ensuring your clients are thrilled with their experiences at Tennr. If you're a passionate team player with a founder's mindset, looking to make an impact in a fast-paced startup environment, this is the opportunity for you. Here at Tennr, we value adaptability and innovation, and we’re eager to have you on board to build a brighter future for healthcare.

Frequently Asked Questions (FAQs) for Enterprise Solutions Architect Role at Tennr
What responsibilities does an Enterprise Solutions Architect at Tennr have?

As an Enterprise Solutions Architect at Tennr, your key responsibilities include understanding customer workflows deeply, designing automation solutions, leading performance initiatives, and collaborating with cross-functional teams to ensure high client satisfaction. You will also embrace a founder's mindset, taking proactive ownership of projects from start to finish.

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What qualifications are needed for the Enterprise Solutions Architect role at Tennr?

To qualify for the Enterprise Solutions Architect position at Tennr, you should have at least 4 years of experience managing large-scale enterprise accounts. A background in computer science is preferred, coupled with strong technical skills in JavaScript, APIs, and RPA. Excellent project management and communication skills are essential.

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How does Tennr leverage artificial intelligence in their solutions?

Tennr utilizes its AI model, RaeLLM™, trained on over 3 million documents, to read and understand complex healthcare documentation. This technology enables streamlined communication between doctors and patients, ensuring critical information isn’t lost and appointments are scheduled efficiently.

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What is the work culture like for an Enterprise Solutions Architect at Tennr?

The work culture at Tennr is dynamic and innovative. As an Enterprise Solutions Architect, you will be encouraged to embrace new technologies, collaborate closely with team members, and contribute significantly to the company's growth. A sense of camaraderie and a commitment to continuous learning are key aspects of our environment.

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What skills are crucial for success as an Enterprise Solutions Architect at Tennr?

Crucial skills for success in the Enterprise Solutions Architect role at Tennr include strong problem-solving abilities, exceptional communication skills to convey technical concepts, a knack for project management, and a willingness to learn and adapt to new technologies quickly.

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Can previous experience in healthcare improve my chances of getting the Enterprise Solutions Architect position at Tennr?

Yes, previous experience in the healthcare industry can significantly enhance your chances of securing the Enterprise Solutions Architect role at Tennr. Familiarity with American healthcare systems and their complexities is highly valued as it allows for a deeper understanding of client needs and workflows.

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What does the hiring process look like for the Enterprise Solutions Architect role at Tennr?

The hiring process for the Enterprise Solutions Architect position at Tennr typically involves several stages, including an initial screening, technical assessments, and interviews with key team members. Throughout this process, candidates are evaluated on their technical skills, project management capabilities, and cultural fit within the organization.

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Common Interview Questions for Enterprise Solutions Architect
What strategies do you use to understand a client's workflow as an Enterprise Solutions Architect?

In preparation for this question, emphasize your approach to deep diving into client processes through scoping discussions and user feedback. Illustrate how you conduct interviews and observations to gather insights and tailor solutions that address their specific pain points.

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Can you explain a complex technical concept to someone without a technical background?

When answering this question, highlight your ability to simplify technical jargon into relatable terms. Provide an example where you broke down a complex idea for a non-technical audience, showcasing your strong communication skills as an Enterprise Solutions Architect.

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How do you approach performance optimization in your projects?

Discuss your methodology for identifying performance bottlenecks and your experience implementing solutions to enhance efficiency. Share examples of successful optimizations you've executed in previous roles, emphasizing the impact on overall client satisfaction.

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Describe a challenging project you've worked on as an Enterprise Solutions Architect.

When giving your answer, briefly outline the complexities of the project, the strategies you employed to overcome those challenges, and the successful outcomes that resulted. This will demonstrate your problem-solving abilities and resilience.

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What role do you think innovation plays in the Enterprise Solutions Architect position?

Speak to the critical nature of innovation in adapting to rapidly changing technologies and healthcare needs. Emphasize how a forward-thinking approach can inspire new solutions that not only meet but anticipate client requirements.

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How do you ensure that clients are satisfied with your solutions?

Geared towards building rapport with clients, this question should be approached by discussing follow-up practices, how you gather feedback, and your commitment to making adjustments based on client input to maximize satisfaction.

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What experience do you have with automation solutions in your previous roles?

Ensure you provide specific examples where you have implemented automation solutions in the past. Describe the tools or technologies you used and the impact those solutions had on productivity and client workflows.

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How do you maintain your technical expertise in this ever-evolving sector?

Discuss the methods you employ to keep your skills sharp, like attending conferences, pursuing continuous education, participating in webinars, and engaging with tech communities. This shows your commitment to lifelong learning.

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Describe how you prioritize multiple projects and deadlines.

Share your strategies for effective time management, including the tools and methods you use to balance multiple priorities. Illustrate with an example where you successfully handled competing deadlines and delivered high-quality outcomes.

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Why do you want to work as an Enterprise Solutions Architect for Tennr?

Show your passion for the role by discussing what attracts you to Tennr, such as their innovative approach to healthcare technology. Connect your career goals with the company's mission and how you envision contributing to its success.

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tennr enables healthcare practices of all sizes to optimize their back-office operations with enterprise quality automations.

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Full-time, on-site
DATE POSTED
November 24, 2024

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