Entry-Level IT Support Specialist I

Job TitleEntry-Level IT Support Specialist I Agency Texas A&M University Department Technology Services - Academic Operations Proposed Minimum SalaryCommensurate Job LocationCollege Station, Texas Job TypeStaff Job Description Our Commitment Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. Who we are Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while enabling the research, education and service mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus. To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/ What we... want We are seeking an Entry-Level End User Support Specialist to join our team in supporting the College of Medicine, College of Nursing, and the Clinical Learning Resource Center. This position is an onsite role in Bryan, Texas at our Health Science Center. As an End User Support Specialist, under general supervision, you will perform routine end user support functions. You will also provide technical support by answering questions and providing consultation to our campus faculty, researchers, administrative staff, and students. As you grow within your role, you will have the opportunity to provide our customers with advanced troubleshooting, serving as an escalation point for complex problems, and serving as an advisor to management for systemic technical issues and continual service improvement. What you need to know Salary: Commensurate based on selected candidate's education and experience Schedule: This role may also require you to provide on-call at night and weekends support as needed. Required Qualifications: Bachelor’s degree or equivalent combination of education and experience AND four months (1 semester) of student worker and/or customer service experience. Working knowledge of troubleshooting software, excellent customer service skills, and ability to be productive working independently or in a collaborative team environment. Strong interpersonal skills. Strong problem-solving skills. Preferred Qualifications: Bachelor's degree in computer or information systems management. Intermediate software troubleshooting and hardware repair experience across both PC and Mac platforms. Intermediate Windows 10 and MacOS 10.14+ troubleshooting skills. Advanced HP and Xerox Printer hardware and software experience. Working knowledge of IT Endpoint Security practices. Responsibilities: Workstation Support: Installs, configures, maintains, and upgrades, workstation hardware and software for Windows, Mac and Mobile devices. Provides training and supervision to departmental student workers on these procedures. Investigates, troubleshoots, and resolves workstation and network issues. Recommends upgrades for workstations as necessary. Recommends specifications for workstation and/or peripheral or hardware purchases. Monitors and maintains system security. Incident Management & Documentation: Provides centralized support for computer needs, both on campus and regional locations supported by the department. Researches, recommends, and resolves a wide range of technical and procedural problems for customers. Provides estimates and progress reports. Works with departmental staff to understand and outline goals and objectives for departmental technology needs. Makes recommendations to create efficiency and enhance operations of the department. Ensures work is accurate and in compliance with department or project quality standards. Departmental Support: Assists management in planning, directing, and coordinating operational and/or procedural matters to meet goals and objectives of the department. Engage campus members in a professional and friendly manner. Promote IT initiatives and establish partnerships within the campus IT community Training: Attends training and professional development sessions as needed. Provide periodic one-on-one or large group training to faculty, staff and students on a variety of IT related tools or topics; as appropriate. Why Texas A&M University? We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.  Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums 12-15 days of annual paid holidays Up to eight hours of paid sick leave and at least eight hours of paid vacation each month Automatically enrollment in the Teacher Retirement System of Texas Health and Wellness: Free exercise programs and release time Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer. Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff. The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special. From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here! Equal Opportunity/Affirmative Action/Veterans/Disability Employer. If you need assistance in applying for this job, please contact (979) 845-5154. Useful Links: Benefit Programs Retirement Employee Discount Program Flexible Spending Accounts University Holidays Legal Statements New Employee Orientation Prospective Employees Safety and Security Notices Training and Development USERRA Nondiscrimination NoticeShow full descriptionCollapse