Program Coordinator I

Job TitleProgram Coordinator I Agency Texas A&M University Department International Student and Scholar Services Proposed Minimum SalaryCommensurate Job LocationCollege Station, Texas Job TypeStaff Job Description Who we are Texas A&M University International Student & Scholar Services (ISSS) supports international students, scholars, and their families as they navigate the U.S. immigration system and life in the U.S. We educate on policies and regulations and provide programs to enhance the Texas A&M international community experience. We are proud of our International Aggies who are changing the world! What we want International Student & Scholar Services (ISSS) is seeking a Program Coordinator I to plan and implement both in-person and virtual events and programs that support the needs and cultural exchange of international students at Texas A&M University. We are seeking an individual who has experience planning events and coordinating programs for audiences with different viewpoints, perspectives, cultures, and backgrounds. The successful candidate must be adept at working cooperatively with others as well as independently. If you can communicate information effectively and diplomatically, enjoy a fast-paced, and high-volume work environment, we invite you to apply for this opportunity. What you need to know Salary: Commensurate Cover Letter & Resume: A cover letter and resume are strongly recommended. Other Requirements and Factors: Must be willing to work some evenings, weekends, and holidays. Must be willing to work on- and off-campus. Required to handle protected health information (PHI) as defined by HIPAA regulations in accordance with Texas A&M System policy. Required to complete HIPAA training as a condition of employment, within a reasonable timeframe after the individual’s hire date, and on an as-needed basis thereafter. Travel may be required. Remote work may be required. Qualifications Required Education and Experience: Bachelor’s degree or equivalent combination of education and experience. Two years of related experience in event planning & program coordination. Required Knowledge, Skills, and Abilities: Experience with program coordination, event planning, and/or external communication for various audiences, especially international students, scholars, and/or their dependents. Good working knowledge of word processing, spreadsheet, and database applications as well as presentation software programs, social media platforms, and web-based communication platforms, such as Zoom. Strong ability to multi-task and work cooperatively with others. Strong ability to also work independently. Excellent and effective verbal and written communication skills. Consistently effective organizational, interpersonal, and problem-solving skills. Consistent attention to detail and sound judgment. Experience with comprehending and communicating complex information effectively and diplomatically as well as critical thinking. Skilled at relating well with a student population. Ability to provide exceptional customer service to many customers at the same time, including ISSS clientele. Preferred Qualifications: Bachelor’s degree or higher. Experience working at an institution of higher education. Experience working with people of different backgrounds. Active member of NAFSA: Association of International Educators and/or other international or academic organizations. Familiarity with U.S. immigration policies and procedures. Familiarity with Texas A&M University campus and culture. Knowledge of Microsoft Office 365, especially Word, Excel, and Outlook. Experience supervising student employees. Experience using social media platforms in a professional capacity. Responsibilities Event & Program Coordination - Plans, develops, and implements programs specifically designed to support the needs and cultural exchange for prospective, current, and former international students as well as their dependents and family members and to foster global awareness at Texas A&M University. Also provides support to other ISSS programs. Coordinates program communications and marketing through bulk emails, listservs, social media posts, webpages, and physical publications. Exercises independent judgement to resolve problems related to office programs. Triages and escalates complex matters to the appropriate supervisor as needed. Assists with projects designed to support the needs of the office and clientele. Collaborates with others to regularly improve, and occasionally create new, programs, projects, website content, and/or other efforts to support clientele. Schedules venues, communicates with vendors, recruits, develops, and leads planning committees and volunteers, coordinates event registration and attendance, prepares event proposals, maintains program budgets, and coordinates debriefs for events and programs. Coordinates donations and volunteer recruitment, correspondence, and record-keeping. Customer Service & Communication - Provides information and advising to stakeholders related to office programs via email, phone, online, and in-person. Communicates verbally and in writing with customers of various backgrounds. Occasionally represents ISSS in some capacity, such as giving presentations, helping with Q&A during events, serving as office liaison to another unit, representing the office on a committee, or travel to meetings, conferences, or campus visits. May serve as a liaison for international students to campus departments, community members, and other organizations. Travels occasionally off campus to fulfill office business responsibilities. Exemplifies and promotes teamwork and respect for individuals in the workplace and in all interactions with internal and external clientele. Assists with the communication of information updates to ISSS stakeholders through bulk emails, listservs, social media posts, ISSS webpages, and physical publications. Collaborates with ISSS leadership to regularly update and maintain the ISSS website. Assists with and submits content for ISSS social media communication. Policies & Procedures - Assists with the review, revision, and interpretation of rules, regulations, procedures, and policies relating to program coordination at Texas A&M and for international students and scholars within ISSS. Regularly researches and references internal and external policies and procedures when planning and implementing programs, completing reporting responsibilities, and advising clientele. Collaborates with office leadership to create, maintain, communicate changes, and provide training on internal office policies and procedures, particularly with respect to office programs. Data Management & Reporting - Navigates complex and intricate office program coordination, health and safety, and risk compliance matters with multiple deadlines involved. Performs data collection, compilation, and statistical review for office programs. Assists in establishing short- and long-term goals and strategic planning for ISSS for office events, programs, and outreach to stakeholders as well as regularly evaluating progress toward those goals. Manages fiscal activities that directly impact the ISSS budget and assists with finding ways to directly benefit the ISSS budget. Prepares reports and specialized projects related to assigned program activities, such as event surveys. Maintains records for international student, scholars, and remote collaborators. Handles confidential (FERPA and HIPAA-protected) information. Training & Professional Development - Learns, maintains knowledge, and keeps abreast of applicable Federal, State, University, TAMU System, and ISSS regulations, policies, and procedures. Actively participates in internal and external training to advance knowledge. As needed, provides training on internal office policies and procedures, particularly with respect to office programs. Physical Requirements Must be able to work from the office and provide face-to-face customer service with ISSS clientele. Must be able to use a computer and telephone to perform work and interact with clientele. Must be able to use a copier and printer. Must be able to lift, move, or carry individual documents and supplies for event coordination. Why Texas A&M University? Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.  Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums. 12-15 days of annual paid holidays. Up to eight hours of paid sick leave and at least eight hours of paid vacation each month. Automatically enrollment in the Teacher Retirement System of Texas. Health and Wellness: Free exercise programs and release time Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more. Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee. For additional information on benefits Click here Our Commitment Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer. Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff. The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special. From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here! Equal Opportunity/Affirmative Action/Veterans/Disability Employer. If you need assistance in applying for this job, please contact (979) 845-5154. Useful Links: Benefit Programs Retirement Employee Discount Program Flexible Spending Accounts University Holidays Legal Statements New Employee Orientation Prospective Employees Safety and Security Notices Training and Development USERRA Nondiscrimination Notice