Senior Manager, Live Community (Remote)

Remote

Senior Manager, Live Community

Remote - US & Canada

Job Description

thatgamecompany is best recognized for creating award-winning, enriching, and meaningful game titles such as Journey, Flower and flOw. Our most recent game, Sky: Children of the Light, has attracted a global audience of over 260 million passionate fans on mobile devices, Nintendo Switch, and Sony PlayStation, with a PC port on the way.

thatgamecompany is looking for a veteran community leader to drive Sky’s live community approach. The person in this role should have deep experience managing sizable live service communities, and architecting playerfacing community strategies. The ideal candidate for this role will also have experience managing teams, and is passionate about building premiere social experiences and leading from the front.

This position will report to the Head of Community.

Responsibilities

• Lead a team in building and executing playerfacing communication strategies
• Develop monthly engagement initiative plans for Sky players on Discord and Reddit
• Serve as a public facing representative of the studio online and in-person
• Build and present weekly player sentiment reports to studio leadership
• Oversee Sky’s beta community program
• Drive thatgamecompany’s livestreaming approach
• Run US based Sky Assemblies in-person fan events, as well as trade show activations
• Write scripts for Developer Update content
• Own emergent issues communications
• Manage and develop a team of community managers
• Run internal awareness and advocacy programs
• Participate in companywide playtests as the voice of the player community

Must Haves

• A deep understanding of thatgamecompany’s core values and vision
• Passion for Sky and a deep understanding of its players
• 5+ years of experience working in live service community management
• 2+ years of people management experience
• Highly proficient in written and spoken English
• Ability to work under pressure in a fast-paced, high-volume environment
• An ability to analyze and interpret data and adjust based on analytics and feedback from stakeholders
• A self-starter mindset

Nice to Haves

• Basic editing knowledge of Photoshop.
• Experience with mobile free-to-play games

Perks:

• Paid Time Off, Holidays and Two Weeks Winter Break 
• Employees and their dependents get medical, dental, and vision coverage, regardless of their level, tenure, or position within the company. Moreover, these benefits start on the first day of the job—there’s no waiting period before they kick in. 
• Pet Insurance for those who need it too.
• Compassionate leave for employees who needs to take care of their family members
• Pre-tax wellness stipend
• Pre-tax work from home stipend
• Access our savings plan (401K program) with company match 
• Mental health resources including Headspace membership and Employee Assistance Program (CCA) 
• Discount portal for everyday goods and services
• Employee inclusive and diversity initiatives such as Grow Together
• Support for personal professional development

We look forward to meeting you!

Applicants must be authorized to work for any employer in the U.S. or Canada. We are unable to sponsor or take over sponsorship of an employment Visa at this time.