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AVP FCRM KYC Team Lead(Hybrid)

Overview

Work Arrangement: 

***After the initial training period, this is a hybrid role, working onsite in our Wilmington, DE office.***

 

Lead the day to day operations of the company’s Know Your Customer (KYC), Customer due diligence (CDD) and enhanced due diligence (EDD) programs.

Responsibilities

Essential Functions

  • Leads the daily KYC workflow assigning and controlling work of analysts to ensure assignments are completed.
  • Leads, performs, and coordinates KYC, CDD, and EDD reviews of high-risk customers. Ensures compliance with all company rules, regulations, policies, procedures, and standards.
  • Coordinates the KYC, CDD, and EDD review implications from customer screening for money service businesses, politically exposed persons, OFAC, negative news, etc.
  • Recommends enhancement to customer risk scoring models and ensures they are properly tuned to identify customers posing an increased money laundering risk to the institution. 
  • Updates a consolidated list of high-risk customers, updated for account closures, rating changes, etc.
  • Assists VP KYC Manager with the development and delivery of BSA/AML training specifically focused on addressing high risk customer identification and monitoring to all business lines.
  • Prepares and distributes monthly management reports detailing the composition of the customer base, significant changes, risk ratings, and other relevant information on customer trends and patterns.
  • Develops close working partnerships with others across different internal departments and liaise regularly with clients, new accounts staff, and other support functions including managers and local business officers.
  • Keeps abreast of BSA/AML compliance and regulatory updates by attending continuing professional education and webinars, reading professional journals and articles, and networking with others in the profession.
  • Performs other duties as assigned.
  • Qualifications

    Leadership Responsibilities

    • Assists people manager in overseeing team in day-to-day operations.
    • Creates an inspiring team environment with an open communication culture.
    • Delegates tasks and set deadlines to achieve goals.
    • Discovers training needs and provide coaching.
    • Inspires confidence and motivates others to perform at their best.

    Education/Experience Requirements

    • Undergraduate degree in a related field or an equivalent combination of training and experience. 
    • 7 years of KYC and due diligence experience in a financial institution or banking environment.

    Preferred Qualifications

    • Certified Regulatory Compliance Manager (CRCM) or Certified Anti-Money Laundering Specialist (CAMS) certification preferred.
    • Experience in writing and preparing Suspicious Activity Reports (SARs) in accordance with applicable regulatory requirements preferred.
    • Strong research and organizational skills, with attention to detail.
    • Excellent verbal, written, and interpersonal communication skills.
    • A team player, able to work effectively in a team fostered, multi-tasking environment.
    • Ability to manage multiple projects to deadlines.
    • Proficient in Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook.

    Background & EEO Statement

    This job will be open and accepting applications for a minimum of five days from the date it was posted.

     

    This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

     

    Working at The Bancorp Bank, N.A. and Benefits Information: click here

    Diversity & Background Screening

    Diversity & Inclusion at The Bancorp Bank: click here

     

    The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

     

    Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

     

    #LI-Hybrid

    #LI-PJ1

    Average salary estimate

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    What You Should Know About AVP FCRM KYC Team Lead(Hybrid), The Bancorp Bank, N.A.

    Are you ready to take your career to the next level as an AVP FCRM KYC Team Lead at The Bancorp Bank, N.A.? In this hybrid role based in Wilmington, DE, you will steer the day-to-day operations of the pivotal Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) programs. Your leadership will be key in assigning and managing the KYC workflow to ensure high-quality analysis and compliance with all regulatory standards. Your expertise will guide the review of high-risk customers while you work collaboratively across departments to foster strong partnerships. We're looking for someone with at least 7 years of KYC and due diligence experience in a banking setting, along with a keen eye for detail and strong organizational skills. If you have a passion for compliance and a knack for motivating teams, your chance starts here! You'll be involved in high-impact decisions, such as enhancing customer risk scoring models and delivering BSA/AML training programs. Join us, and let’s work together to maintain the financial integrity that The Bancorp Bank is known for.

    Frequently Asked Questions (FAQs) for AVP FCRM KYC Team Lead(Hybrid) Role at The Bancorp Bank, N.A.
    What are the key responsibilities of the AVP FCRM KYC Team Lead at The Bancorp Bank?

    As the AVP FCRM KYC Team Lead at The Bancorp Bank, you'll be responsible for leading daily KYC workflow, conducting thorough reviews of high-risk customers, ensuring compliance with regulatory standards, and managing analytical teams efficiently. You'll also recommend enhancements to customer risk models and produce detailed management reports. This critical role requires both leadership and collaboration across various departments.

    Join Rise to see the full answer
    What qualifications do I need to apply for the AVP FCRM KYC Team Lead role at The Bancorp Bank?

    To be considered for the AVP FCRM KYC Team Lead role at The Bancorp Bank, you should possess an undergraduate degree in a related field and have a minimum of 7 years of KYC and due diligence experience in a financial institution. Preferred qualifications include certifications like CRCM or CAMS, and expertise in preparing Suspicious Activity Reports (SARs), underscoring your capability to manage complex regulatory requirements.

    Join Rise to see the full answer
    How does the AVP FCRM KYC Team Lead contribute to compliance at The Bancorp Bank?

    The AVP FCRM KYC Team Lead plays a vital role in ensuring compliance with BSA/AML regulations at The Bancorp Bank. This involves leading and performing comprehensive KYC, CDD, and EDD reviews while staying updated on regulatory changes. Your leadership will shape the training that business lines receive on identifying and monitoring high-risk customers, ensuring the bank consistently meets legal obligations.

    Join Rise to see the full answer
    What skills are essential for success in the AVP FCRM KYC Team Lead position?

    Success in the AVP FCRM KYC Team Lead position at The Bancorp Bank hinges on strong leadership skills, attention to detail, and the ability to handle various projects simultaneously. Excellent verbal and written communication skills are essential, as is proficiency in Microsoft Office. Experience collaborating across departments and motivating teams will also set you up for success.

    Join Rise to see the full answer
    What is the work environment like for the AVP FCRM KYC Team Lead at The Bancorp Bank?

    The work environment for the AVP FCRM KYC Team Lead at The Bancorp Bank is a dynamic blend of in-office collaboration and remote flexibility, creating an energizing hybrid model. You can expect an inclusive space that encourages open communication and teamwork across different departments, fostering a culture where innovative compliance strategies thrive.

    Join Rise to see the full answer
    Common Interview Questions for AVP FCRM KYC Team Lead(Hybrid)
    Can you describe your experience with KYC regulations and how it pertains to the AVP FCRM KYC Team Lead role?

    Sure! Discuss specific experiences where you led KYC compliance projects, mentioning the challenges faced and how you navigated them. Highlight your understanding of regulatory requirements and provide examples of how you ensured your previous team met these obligations.

    Join Rise to see the full answer
    How do you prioritize tasks and manage multiple projects as an AVP FCRM KYC Team Lead?

    During the interview, convey your methodical approach to prioritizing tasks based on urgency and importance. Discuss tools or techniques you use for project management, and give a real-life example of how you successfully juggled multiple responsibilities in a prior role.

    Join Rise to see the full answer
    What leadership style do you believe works best in a team-centric role like the AVP FCRM KYC Team Lead?

    Share your leadership philosophy, emphasizing collaboration and open communication. You might mention your commitment to mentoring team members and creating a supportive environment where everyone can contribute and thrive.

    Join Rise to see the full answer
    Can you explain a situation where you had to implement a significant change in KYC processes?

    Example a past project where you led a change initiative related to KYC processes. Focus on your strategic planning, stakeholder engagement, and the outcome of the initiative, including any lessons learned.

    Join Rise to see the full answer
    How do you stay current with BSA/AML regulations and guidelines?

    Discuss your commitment to continuous professional education, including attending relevant webinars, conducting research, and networking with industry peers to stay informed on regulatory updates, which aligns with The Bancorp Bank’s culture of compliance.

    Join Rise to see the full answer
    What methods do you use to assess the effectiveness of KYC and CDD processes?

    Mention techniques like monitoring performance metrics, conducting regular audits, and soliciting feedback from team members to refine and improve KYC and CDD processes.

    Join Rise to see the full answer
    Why do you think team motivation is important in a role like AVP FCRM KYC Team Lead?

    Explain the direct link between team morale and productivity, especially in compliance roles where accuracy is crucial. Discuss methods you employ to foster high levels of motivation and engagement within your teams.

    Join Rise to see the full answer
    Can you share your experience in preparing Suspicious Activity Reports (SARs)?

    Illustrate your experience with SAR preparation by offering specific examples of cases you've handled, emphasizing the importance of accuracy and timeliness in this important compliance function.

    Join Rise to see the full answer
    What challenges have you faced in KYC and how did you overcome them?

    Provide a detailed response by focusing on a particular challenge. Discuss the steps you took to address it and the positive outcome, emphasizing your problem-solving skills.

    Join Rise to see the full answer
    What are your long-term career goals and how does the AVP FCRM KYC Team Lead position fit into them?

    Articulate your aspirations clearly while aligning them with the role at The Bancorp Bank. Discuss your desire to grow within the compliance field and your interest in influencing broader strategies at the institution.

    Join Rise to see the full answer
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    From the start, we’ve spent most of our time and efforts behind the scenes, putting the companies who work with us - and their goals - first. We’ve remained in the background, offering them the guidance, innovative thinking, and operational suppor...

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    Full-time, hybrid
    DATE POSTED
    April 9, 2025

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