Job details

IT Help Desk Technician

The City of Fort Worth is seeking an IT Help Desk Technician to provide support for IT-related issues. The ideal candidate should have experience in a computer help desk environment and excellent customer service skills.

Skills

Windows operating systems
LAN/WAN
MS Office Suite
Active Directory management
Customer service

Responsibilities

Provide remote technical support via phone and email
Document technical issues for escalation
Create/modify/disable Active Directory accounts
Assign and re-assign IT tickets to appropriate teams

Education

High School Diploma/GED

Benefits

11 Paid Holidays
Medical, Dental, Vision
Paid Time Off
Pension Plan
Professional Development Opportunities

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By The City of Fort Worth

Fort Worth is the fifth-largest city in the U.S. state of Texas and the 13th-largest city in the United States. It is the county seat of Tarrant County, covering nearly 350 square miles into four other counties: Denton, Parker, Wise, and Johnson.

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FUNDING

Public

DEPARTMENTS

Information Technology

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

1001-5000

LOCATION