Automotive Collision Estimator

As an Automotive Collision Estimator at Faulkner Automotive Group, your main responsibilities will include inspecting damaged vehicles to assess repair needs, preparing detailed itemized work orders listing parts and labor costs, and determining the final repair estimates for insurance claim settlements. You will work closely with customers to gather information about their vehicles and ensure accurate assessments, while a customer service representative will handle all communications, allowing you to focus on your expertise in estimating repairs.

To qualify for the Automotive Collision Estimator position at Faulkner Automotive Group, you must be at least 18 years old, possess a clean, valid driver’s license, and have a high school diploma or equivalent. Additionally, a Pennsylvania State Appraiser License and some experience in collision repair are required. Strong communication skills and the ability to collaborate effectively in a team environment are essential for success in this role.

The work schedule for an Automotive Collision Estimator at Faulkner Automotive Group is typically Monday through Friday. This allows for a balanced work-life schedule while providing you the opportunity to focus on your estimating tasks during regular business hours, ensuring you have time for personal pursuits outside of work.

Faulkner Automotive Group offers a robust benefits package for its Automotive Collision Estimators. This includes top-tier health benefits such as medical, dental, and vision coverage, a 401k plan with company matching, paid time off, paid holidays, and opportunities for employee discounts. We also recognize and reward hard work through annual reviews and merit increases, along with bonuses for employee referrals. Your growth and well-being are a top priority for us!

No, prior automotive experience is not strictly necessary to apply for the Automotive Collision Estimator role at Faulkner Automotive Group. We value enthusiasm and a willingness to learn just as much! While automotive knowledge can be beneficial, we provide comprehensive training to equip the right candidates with the skills they need to succeed in this position.

When answering this question, highlight any direct or related experiences you have had with assessing vehicle damage, even if outside a formal position. Discuss specific instances where you successfully identified issues and estimated repair needs, and emphasize your attention to detail and knowledge of automotive components.

In your response, showcase examples of successful teamwork in previous roles or experiences. Explain how communication, adaptability, and understanding others’ strengths contribute to collaborative success. Highlight your willingness to work closely with customer service representatives at Faulkner to ensure a seamless customer experience.

Discuss any tools or software you have experience with, such as estimating platforms or programs used in collision repair. If you’ve had limited exposure, express your eagerness and ability to learn new technological tools quickly. Bringing your experience or knowledge in ths area shows your commitment to staying current in the industry.

When responding, emphasize your commitment to effective communication and conflict resolution. Explain how you would listen carefully to the customer’s concerns, clarify the basis of the estimate, and work to find a mutually agreeable solution. Demonstrating empathy and professionalism is key.

In your answer, mention any training, workshops, or certifications that enhance your collision repair knowledge. You might also include self-study methods—like online courses, industry publications, or networking—that you engage in to stay informed about the latest trends and techniques in automotive repair.

Provide a specific example that details the situation, your thought process, and the steps you took to resolve the discrepancy. Emphasize analytical skills, communication abilities, and your commitment to customer satisfaction throughout the situation.

Focus on your passion for the automotive industry and how working as an estimator allows you to make a positive impact on customers’ experiences with their vehicles. Discuss your desire for professional growth, learning new skills, and contributing to a supportive workplace like Faulkner that recognizes and rewards talent and effort.

Explain your methodology for ensuring accuracy, including detailed inspections, thorough note-taking, and feedback from team members. Stress the importance of accuracy in maintaining customer trust and operational efficiency. Mention your organization skills and attention to detail as key factors in your success.

Describe your approach to setting realistic expectations. Emphasize the importance of communicating clearly and empathetically with customers, explaining the necessary steps for repairs, and how you would work to find a timeline that meets both customer expectations and quality standards.

This is a great opportunity to share insights into industry challenges such as accurately predicting costs amid changing parts availability or addressing customer misconceptions. Move into how you navigate those challenges with effective communication, analysis, and commitment to quality service, particularly at a place like Faulkner where customer satisfaction is paramount.