Internet Sales Consultant

In the Internet Sales Consultant role at the Faulkner Automotive Group, you'll be responsible for engaging with customers online, answering questions about inventory, vehicle features, and pricing. Your main goal will be to drive customer interest and bring leads into the dealership by effectively communicating via email or chat. Additionally, you'll need to follow up with leads and maintain excellent customer satisfaction throughout the sales process.

To qualify for the Internet Sales Consultant position at Faulkner Automotive Group, applicants should be at least 18 years old with a valid driver's license. A high school diploma is required, although a bachelor's degree is preferred. Having a minimum of two years of experience in retail or internet sales and a commitment to exceptional customer service are also key qualifications for this role.

Faulkner Automotive Group is committed to the professional development of its employees. As an Internet Sales Consultant, you will receive comprehensive training to familiarize yourself with our inventory, vehicle specifications, and effective sales techniques. This ensures that you are well-equipped to assist customers and achieve sales success while being supported in your career growth.

Internet Sales Consultants at Faulkner Automotive Group enjoy a range of top-tier benefits, including medical, dental, and vision coverage, a 401k with a company match, as well as paid time off and holidays. Employees also benefit from discounts, referral bonuses, and annual performance reviews that can lead to merit increases, making it a financially rewarding position.

As an Internet Sales Consultant at Faulkner Automotive Group, your earning potential is significant. You will receive a competitive base salary, plus commission for each appointment set and deal completed. With hard work, dedication, and effective communication, you can unlock unlimited earning opportunities while developing your career within the automotive industry.

To effectively handle customer inquiries as an Internet Sales Consultant, it’s essential to respond promptly and informatively. Listening carefully to the customer's needs and providing clear, detailed answers about inventory or services can build trust and further their interest in visiting the dealership. Always emphasize the importance of quick follow-ups to show customers that their inquiries are a priority.

Demonstrating customer satisfaction achievements can involve sharing a success story where you went above and beyond to ensure a customer left happy. This might include a situation where timely follow-up with a lead led to a successful sale or how you addressed an issue to their satisfaction. Highlighting specific metrics or feedback from customers can also be impactful.

Key skills for an Internet Sales Consultant include strong communication abilities, both written and verbal, as you'll communicate primarily through digital platforms. Excellent customer service skills, a proactive approach to learning about products, and the ability to work in a team environment are also crucial. Emphasizing your adaptability and ambition to learn will demonstrate your fit for the role.

Staying updated on product features and promotions is vital. I recommend subscribing to manufacturer updates, using dealership resources like sales training sessions, and regularly reviewing internal communications. This not only prepares me to answer customer questions accurately but also helps in aligning with the sales team's goals based on current promotions.

Expressing interest in working for Faulkner Automotive Group can include mentioning their reputation as a family-owned business and their impressive awards for best workplace culture. Highlighting their commitment to employee growth and professional development is also key. It shows you're looking for a long-term career rather than just a job.

Discussing follow-up strategies can include specific methods you've used, such as creating a timeline for follow-ups post-contact, using CRM tools to track leads, and customizing your approach based on customer engagement history. Conveying this shows your organized mindset and commitment to ensuring every lead feels valued.

Understanding the automotive sales process includes recognizing it as a journey from customer interest to sale completion. Key steps include initial contact, product presentation, overcoming objections, and closing the sale. Familiarity with online-to-offline transitions is also important, as many customers engage initially online before visiting the dealership.

Managing time effectively as an Internet Sales Consultant can revolve around prioritizing tasks based on urgency and importance. Using tools like calendars or task management apps to schedule follow-ups and check-ins will help keep you organized. It's also crucial to balance responding to inquiries promptly while allotting adequate time for research and staying informed about products.

To meet sales targets, I focus on setting clear, achievable goals while tracking my progress. I utilize performance metrics to identify areas for improvement, ensuring that I refine my approach based on past successes and challenges. Continuous learning, training, and actively seeking feedback helps me stay accountable and motivated.

Contributing to a positive team environment involves actively promoting collaboration and support among colleagues. Being approachable, encouraging open communication, and sharing successes or helpful tips can help foster camaraderie. Additionally, being adaptable and open to feedback demonstrates a commitment not just to personal success but also to the team’s overall goals.