Intake Coordinator - Bilingual

About Us:

The Flood Law Firm is one of the largest and fastest-growing personal injury law firms in the state. At The Flood Law Firm, we make a meaningful impact by protecting individuals who have been unjustly harmed. Every day, we take on insurance companies and large corporations to fight for our clients' rights. Each member of our team plays a vital role in helping our clients receive the compensation they deserve to rebuild their lives.

About the Role:

Are you looking for an exciting opportunity to be the driving force behind delivering exceptional client service? The Flood Law Firm is seeking a highly motivated and organized individual to fill the vital role of Bilingual Intake Coordinator. If you thrive in a fast-paced environment, have a passion for communication, and a strong attention to detail, we want you on our team.

Responsibilities:

As an Intake Coordinator, you will play a crucial role as the first point of contact for our potential clients, setting the tone for an exceptional client experience. Your responsibilities include:

• Answering incoming telephone calls with warmth, professionalism, and genuine care.
• Efficiently managing, organizing, and handling intake-related documents with a high degree of accuracy.
• Promptly responding to inquiries from prospective clients via phone, email, and web chat, ensuring they feel supported and valued.
• Identifying and signing up wanted cases, ensuring that qualified potential clients are effectively onboarded.
• Facilitating the electronic signature process for intake paperwork, guiding clients through each step to ensure a seamless experience.
• Diligently following up on pending paperwork to ensure completion and maintaining a proactive approach to client needs.
• Delivering an exceptional level of customer service, creating a welcoming and compassionate experience for clients and prospective clients alike.
• Accurately updating and maintaining our CRM system with detailed client information, demonstrating a high level of tech proficiency and attention to detail.

Qualifications:

• Bilingual: Fluent in English and Spanish, with outstanding verbal and written communication skills in both languages.
• Experienced in Sales or Customer Service: Previous experience in a sales or customer service role, demonstrating a track record of effectively handling client inquiries, building relationships, and providing solutions with empathy.
• Organized & Proactive: Strong organizational and time-management skills, capable of handling multiple tasks and priorities with ease.
• Detail-Oriented: High attention to detail, maintaining accuracy in documentation and client communications.
• Adaptable & Resilient: Thrives in a fast-paced environment, working independently and collaboratively as part of a team.
• Client-Centered: A strong commitment to delivering exceptional service, approaching each client interaction with compassion, professionalism, and dedication to client care.

Compensation and Benefits:

• Sign-On Bonus: Receive a $1,000 sign-on bonus after successfully completing 90 days with us.
• Paid Time Off (PTO): Enjoy 15 Days of PTO each year, which includes sick time, providing you with the flexibility to rest and recharge. After 2 years of employment, receive an additional 5 days of PTO.
• Paid Holidays: Benefit from 8 recognized paid holiday which includes a floating holiday of the employee’s choice.
• Performance and Incentive Bonuses: Eligible for performance-based bonuses and incentives that reward hard work and dedication to achieving team goals.
• Health Insurance: Receive fully paid medical insurance, with comprehensive coverage to ensure your health and well-being.
• Additional Benefits: Choose from additional benefit options such as dental, vision, FSA benefits, and short-term disability insurance to tailor your coverage.
• On-Site Fitness Center: Available for employee use.
• Employee Assistance Program (EAP): Access a variety of support services for personal and work-related matters.
• Professional Development: We invest in your success with opportunities for professional development and participation in employee appreciation events.
• 401(k) Plan Eligibility: After 12 months with us, you're eligible to participate in our 401(k) plan, with generous matching contributions.

Why Join Us?

At The Flood Law Firm, you'll be part of a team where your work truly makes a difference. We offer a collaborative and supportive work environment, opportunities for professional growth, and a chance to contribute to the success of one of the state's most prominent personal injury law firms.

If you are a motivated and results-driven professional with a passion for client service, we would love to hear from you.