Customer Support Representative - LATAM
Customer Support Representative
REMOTE | FULL-TIME | LATAM
The Role:
We are looking for Customer Support Representatives to join our growing team and provide top-tier support to users. In this role, you will assist customers via chat, calls and email, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
You will work with a fast-growing European B2B SaaS company that is transforming the hospitality industry through cutting-edge digital solutions. Specializing in hotel in-room technology, the company provides an all-in-one guest communication platform that enhances the customer experience while optimizing hotel operations.
Responsibilities:
Provide friendly, professional, and timely support via chat, calls and email.
Assist customers with product information, troubleshooting, and issue resolution.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to identify opportunities for process improvement.
Ensure all interactions align with the company’s customer service standards.
Requirements:
Fluent written English with strong communication skills.
Previous experience in customer support, technical support, or a related field preferred.
Ability to work independently in a remote setting and manage tasks efficiently.
Strong problem-solving skills and attention to detail.
Familiarity with CRM systems and customer support software is a plus.
Availability to work PST
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