Job details

Rental Coordinator

The Toyota Rental Coordinator is responsible for processing rental agreements from start to finish. The Rental Coordinator also ensures service efficiency by filling roles of cashier or customer service as needed by department: collect customers' payments, process repair orders, and perform general office reception functions. If you have customer service experience and a positive attitude, we want to hear from you! Hours are M-F 8:30am-530pm

Rental Coordinator Key Responsibilities:

Fielding calls for rentals, inputting reservations.
Billing rentals through ADP software and updating the status of vehicle for proper billing.
Making sure vehicles are returned with a full tank of fuel and cleaned when needed for the next customer.
Monitoring routine maintenance of all Toyota Rent a Car vehicles.
Managing necessary vehicle inventory to ensure we have the correct amount and type of vehicles for the summer and winter seasons.
Keeping TSD system up to date with all of the vehicle maintenance, registrations and Vermont inspections.
Following policies and procedures as outlined in annual Toyota Rent a Car policies and procedures manual.
Receive customers' payments for vehicle service, taking cash and checks and processing credit card payments as appropriate.
Answer routine questions and explain standard policies and procedures to customers, referring customers to senior staff for detailed explanations of service charges and bills.
Periodically answer phones and take messages.
File various documents.
Perform related tasks as assigned.

As a member of the H-Team you'll Enjoy:

Immediate accrual of paid time off.
Medical, dental, & vision insurance; employer-paid life insurance;
Childcare reimbursement;
Flex spending accounts; 401(k) with company match.
Opportunity for professional development and advancement.
Substantial discounts on vehicle purchase, service, parts, & reconditioning.
Free, unlimited coffee for when you need that afternoon pick-me-up!
Employee wellness benefits, including free membership to The Edge.
Annual incentive bonus program, summer event, community involvement and more!
Starting in the service lane is a great way to see how our service department operates and explore our many opportunities for advancement!

Qualifications:

High school diploma (or equivalent) plus relevant office experience.
Previous experience relevant to cashier duties desirable.
Strong computer office skills, including filing and record-keeping.
Ability to deal courteously and efficiently with customers.
Valid driver’s license, acceptable driving record, and good judgement.
Positive attitude and willing to think outside the box.
Customer service background preferred.

$18 - $20 an hour

Average salary estimate

$39520 / YEARLY (est.)

min

max

$37440K

$41600K

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What You Should Know About Rental Coordinator, The Heritage Automotive Group

As a Rental Coordinator at Toyota in South Burlington, VT, you will play an integral role in ensuring the seamless processing of rental agreements from start to finish. Your day-to-day responsibilities will involve fielding rental calls, inputting reservations, and managing the billing process through ADP software. You’ll also take on roles such as cashier or customer service representative as needed, collecting payments, processing repair orders, and providing essential office reception functions. If you have a positive attitude and a knack for customer service, you're exactly who we're looking for! You’ll help ensure all vehicles are ready for the next customer by monitoring maintenance, maintaining vehicle inventory, and ensuring that cars are returned with a full tank and cleaned up. Plus, our supportive H-Team environment makes this a fantastic opportunity for professional development, offering perks like immediate paid time off, comprehensive insurance packages, childcare reimbursement, and even free coffee! Come join our team where you can explore many avenues for growth within the service department.

Frequently Asked Questions (FAQs) for Rental Coordinator Role at The Heritage Automotive Group

What are the primary responsibilities of a Rental Coordinator at Toyota in South Burlington, VT?

The primary responsibilities of a Rental Coordinator at Toyota in South Burlington, VT, include processing rental agreements, fielding calls for reservations, billing rentals through ADP software, managing vehicle inventory, and ensuring customer satisfaction. You'll also handle customer payments and perform various office tasks to maintain service efficiency.