Job details

Patient Services Rep-Multi Specialty Crystal Lake Full Time Days

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

**This is a Full Time position at 37 hours per week located at the Crystal Lake Multi Specialty clinic. Schedule is Monday through Friday, start time as early as 7am and end time as late as 5:30pm.**

The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Services Rep performs customer service functions in the medical practice office. This position ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. The Patient Services Rep also performs business office duties.

Responsibilities:

Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
Obtains and updates patient demographic information and company information from all patients.
Answers phone and schedules appointments.
Directs and documents patient calls as appropriate.
Coordinates scheduling of outside testing for patients.
Serves as liaison between patient and practice.
Provides back-up for scheduling appointments
Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
Completes daily reconciliation report to assure charges have been entered correctly
Pulls charts and readies them for the next day appointments; files completed patient charts daily.
Files test/procedure results inpatient's medical record after physician has signed off on the results.
Liaisons with company representatives or potential employees to assure correct services are provided.
Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Qualifications

Required:

High School diploma or equivalent

Preferred:

Medical office coding experience
Previous physician office or customer service experience

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Average salary estimate

$45000 / YEARLY (est.)

min

max

$40000K

$50000K

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What You Should Know About Patient Services Rep-Multi Specialty Crystal Lake Full Time Days, Northwestern Memorial Healthcare

Are you passionate about healthcare and providing top-notch patient service? At Northwestern Medicine, we’re on a quest to redefine the patient experience, and we’re looking for a Patient Services Rep-Multi Specialty to join our Crystal Lake Multi Specialty clinic team. In this full-time role, you'll work 37 hours per week, Monday through Friday, with flexible hours starting as early as 7 AM and ending as late as 5:30 PM. As the first point of contact for our patients, you’ll greet them with warmth and professionalism, ensuring a friendly atmosphere right from the get-go. Your responsibilities will include registering patients, verifying insurance details, and answering queries with a smile, both over the phone and in person. You’ll also coordinate appointments, handle medical record requests, and maintain patient confidentiality in all interactions. Every day will present new challenges, but your contribution will be vital in fostering a safe and welcoming environment for everyone who walks through our doors. Plus, with Northwestern Medicine’s commitment to employee welfare, you'll enjoy benefits like tuition reimbursement and a robust 401(k) plan. If you’re ready to make a difference in the lives of our patients while advancing your career in a supportive team culture, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Patient Services Rep-Multi Specialty Crystal Lake Full Time Days Role at Northwestern Memorial Healthcare

What are the responsibilities of a Patient Services Rep at Northwestern Medicine?

As a Patient Services Rep at Northwestern Medicine, your primary responsibilities include greeting patients, registering them, verifying insurance information, collecting co-pays, answering phone inquiries, and scheduling appointments. You will also maintain accurate patient records and assist with various office duties to ensure seamless operations.