Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Assistant Market manager - Nashville, TN image - Rise Careers
Job details

Assistant Market manager - Nashville, TN

Job DescriptionPOSITION PURPOSE:The Assistant Market Manager (AMM) is responsible for managing Measurement Technicians (MT's). AMM's hold MT's accountable for conducting spot audits, site visits and ride-alongs. The AMM's ensure the MT's are using correct techniques, following the dress code and using the correct equipment. AMM's support the MT's and address any customer concerns, and technical problems the MT's may encounter. AMM's handle customer service issues, resolve scheduling and measure concerns, including MT's routing. AMM's are responsible for finding resolutions to customers service issues brought to them by the MT's (specific concerns with stores, in-home safety, inspections and code needs which often result in rescheduling the measure). AMM's maintain market reports including: monitoring morning and afternoon MT's assignments and ensuring the assigned jobs are uploaded into the database correctly and in a timely manner. Responsibilities also include responding to unassigned customers reports and charge back/claims reports including monitoring and adjusting quotes, and rescheduling measures. AMM's are also responsible for maintaining the store relations between Home Depot Measurement Services (HDMS) and the The Home Depot stores. AMM's are responsible for hiring, disciplining, and reporting payroll for their assigned MT's.MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES:• Support the MT's and address any customer concerns, and technical problems the MT's may encounter.• Oversee MT's – training/retraining, spot checks /site visits, field phone calls with issues, concerns, technical problems.• Maintain market reports including monitor morning and afternoon MT's assignments, unassigned customers reports and chargeback/claims report including monitor and adjust quotes.• AMM's are also responsible for maintaining the store relations between HDMS and the THD Stores.• Responsible for hiring, disciplining, and reporting payroll for their assigned MT's.MINIMUM QUALIFICATIONS:• Must be eighteen years of age or older• Must be legally permitted to work in the United StatesEDUCATION REQUIRED:• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.YEARS OF RELEVANT WORK EXPERIENCE: 3+ yearsPHYSICAL JOB REQUIREMENTS:• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.PREFERRED QUALIFICATIONS:• Experience managing associates remotely.• Strong computer skills.• Strong customer service experience.• KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:• Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.• Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.• Demonstrated ability to effectively communicate with customers.• Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time.• Demonstrated knowledge of Home Depot flooring offerings.NATURE AND SCOPE:• Position Reports to: Field Director Services• Number of Direct Reports: 1-10ENVIRONMENTAL JOB REQUIREMENTS:Environment:• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.Travel:• Typically requires overnight travel 5% to 25% of the time
The Home Depot Glassdoor Company Review
3.8 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
The Home Depot DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of The Home Depot
The Home Depot CEO photo
Ted Decker
Approve of CEO

Giving back is a fundamental value of The Home Depot and a passion for our associate-led volunteer program, Team Depot. The Home Depot donates millions of hours, tools and supplies each year to non-profit organizations and community service projec...

77 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
September 13, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!