CP Inside Sales Agent (Remote)

Job Description:

THIS POSITION IS REMOTE: CANDIDATE MUST RESIDE IN THE US.

POSITION PURPOSE

The Inside Sales Agent empowered to be responsible for the professional and efficient servicing of internal and external customers. The Associate determines and understands the customers’ needs through questioning and qualifying; provide appropriate alternatives or suggestions to customers if needed based upon information obtained using an extensive knowledge of the tools available by market. The Tool Rental Associate will handle customer transactions, creating contracts, and payments while maintaining a helpful, and professional attitude at all times.

This position requires excellent communication skills and attention to detail, exceptional customer service abilities, and telephone etiquette. Also has a sense of urgency and able to enlist the aid and support of other departments to resolve issues in a timely manner.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

75%-

Receive and handle high volumes of inbound calls

Meet quality assurance, associate readiness, and other key performance metrics

Create and build strong relationships with internal and external customers

Determine/understand customer equipment needs through qualifying and needs assessment.

Working in a consultative role, provide tailored solutions to meet unique requirements of the customers by presenting key selling points, features, and benefits.

Provide customers with expert advice on equipment selections, operation, and maintenance.

Secure equipment by checking availability using dashboard and other platforms

25%-

Learn and understand Key service-related issues with our equipment so you are able to respond to customers' needs by being able to offer trouble shooting solutions over the phone.

Handle customer complaints in a professional manner by resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to the satisfaction of the customer.

Process reservation/orders, rental booking, administer rental contracts, including on and off rental dates and contract terminations with accuracy and detail.

NATURE AND SCOPE

This position reports to the Contact Center Supervisor

This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Essential Skills:

Essential Skills:

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

1 or more years of experience a customer service

Preferred Qualifications

Equipment rental experience preferred

Bilingual (English/Spanish)

Light construction and landscape equipment knowledge

Experience using parts, service, and operator manuals

Proficient with Microsoft Office Suite (MS Word, Excel, Power Point, Outlook)

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma or equivalent experience related to the job

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit, stand, walk, stoop, kneel. The physical demands described here are representative of those that must be done by an employee to successfully perform the essential functions of this role.

Additional Qualifications:

2-5 years Customer Service/Call Center experience

Problem solving ability, including ability to quickly determine solution

Good listening and organization skills, and multitasking abilities

Has a sense of urgency and is able to enlist the aid and support of other departments to resolve issues in a timely manner

Ability to explore alternative solutions to reach outcomes that gain all parties support and acceptance

Excellent written and verbal communication skills

Must be available for a flexible work schedule: Evening/Weekend schedule is required

Knowledge, Skills, Abilities and Competencies:

Decision Quality

Strategic Mindset