Danish Speaking Transport Solutions Support - Athens (Remote in Greece)

As a Danish Speaking Transport Solutions Support at The House of Mercier, you will assist Danish-speaking clients with their inquiries about transport solutions. Your responsibilities include providing accurate information, coordinating with internal teams to ensure smooth transport services, documenting interactions for service improvement, and identifying solutions to logistical issues. Your role promotes exceptional client experiences while staying updated on relevant transport regulations and industry trends.

To apply for the Danish Speaking Transport Solutions Support position at The House of Mercier, fluency in Danish and English is required, with familiarity in Greek being a plus. Candidates should have previous experience in customer service, logistics, or transport solutions. Strong problem-solving abilities, excellent communication skills, and proficiency in logistics software are essential qualifications for this role.

Yes, the Danish Speaking Transport Solutions Support role at The House of Mercier is entirely remote, allowing you to work efficiently from Greece. This setup promotes flexibility and enables you to manage your work-life balance while providing exceptional customer support to our clients.

At The House of Mercier, we prioritize continuous learning, which is why we provide extensive training and development opportunities for the Danish Speaking Transport Solutions Support position. From onboarding sessions to ongoing skills development, you'll receive the resources necessary to excel in your role and stay updated on industry standards and practices.

Joining The House of Mercier as a Danish Speaking Transport Solutions Support comes with a host of benefits, including private health insurance, a competitive monthly salary, two additional salaries per year, and performance bonuses. Moreover, we offer a fully paid relocation package for those needing it and opportunities for training and development.

To handle a difficult customer inquiry, I would maintain a calm and empathetic demeanor, actively listen to the client's concerns, and validate their feelings. I would then clarify the issue before providing accurate information or proposing solutions, ensuring the customer feels heard and valued.

Absolutely! In a previous role, a client faced delays due to unexpected weather conditions. I quickly assessed the situation and coordinated with the transport team to reroute deliveries, keeping the client informed at each step. This proactive approach not only solved the issue but also reinforced client trust.

I have over three years of customer service experience in the logistics industry, where I handled inquiries related to transport solutions. My hands-on experience allowed me to develop a strong understanding of customer needs and the operational challenges they face, which I used to provide effective support.

I am proficient in various logistics software tools such as TMS (Transport Management Systems) and CRM platforms. I have also used Excel for data analysis and reporting, which is crucial for monitoring performance and improving service delivery.

I prioritize tasks by assessing the urgency and importance of each inquiry. I use a systematic approach to address the most critical issues first while maintaining effective communication with all clients to inform them of expected response times.

The House of Mercier emphasizes exceptional customer service by ensuring that client needs are anticipated and addressed promptly. The company values building relationships and innovation in providing transport solutions, which aligns with my professional values.

I regularly follow industry forums, subscribe to logistics newsletters, and participate in webinars. This proactive approach allows me to stay updated on current regulations and emerging trends, ensuring I provide our clients with accurate and relevant information.

Teamwork is vital in the Danish Speaking Transport Solutions Support role since we work collaboratively with various departments to deliver seamless service. I value open communication, sharing insights, and supporting my team members to achieve collective goals and high client satisfaction.

I approach learning new software tools with an open mind and a positive attitude. I would dedicate time to explore the tool, refer to user manuals or tutorials, and seek assistance from colleagues who are familiar with it. Hands-on practice would solidify my understanding and proficiency.

I am motivated by the opportunity to help clients solve their problems and enhance their experiences. In logistics, the fast-paced environment and the variety of challenges make every day unique. Knowing that my efforts directly contribute to client satisfaction drives my passion for this role.