Dutch Speaking IT Support Specialist - Athens (Remote in Greece)

As a Dutch Speaking IT Support Specialist at The House of Mercier, your primary responsibilities include providing outstanding IT support through phone, email, and chat to Dutch-speaking customers. You will troubleshoot and resolve hardware and software issues, document interactions in our ticketing system, educate clients about IT services, and collaborate with other technical teams for efficient issue resolution.

To qualify for the Dutch Speaking IT Support Specialist position at The House of Mercier, candidates should be fluent in both Dutch and English, possess strong communication and interpersonal skills, and ideally have experience in IT support or customer-facing technical roles. Familiarity with IT support systems and a passion for technology are essential for success in this role.

Yes, this position is fully remote, allowing you the flexibility to work from anywhere in Greece while providing exceptional support to our Dutch-speaking clients. It’s a fantastic opportunity to balance your professional and personal life effectively.

Dutch Speaking IT Support Specialists at The House of Mercier enjoy a range of benefits, including private health insurance, training and development opportunities, a performance bonus, and a fully paid relocation package covering flights, transfers, and hotel accommodations.

The culture at The House of Mercier is collaborative and supportive. As an IT Support Specialist, you will be part of a dynamic team that prioritizes customer service and technical excellence. We foster a proactive approach to learning and encourage team members to share knowledge and ideas that contribute to innovation and improvement.

When answering this question, highlight specific roles you have held in IT support, the types of technologies you have worked with, and any metrics of success such as improved customer satisfaction or resolved ticket rates. Tailor your response to showcase your problem-solving skills and adaptability in technical environments.

Discuss methods you use to keep up with technology trends, such as attending webinars, participating in online courses, following industry news, or engaging with tech communities. Mentioning a proactive approach to learning will demonstrate your genuine interest in technology.

When addressing this question, emphasize your active listening skills and ability to empathize with the customer's situation. Describe a previous instance where you managed to turn a challenging customer interaction into a positive one, focusing on patience and effective problem resolution.

Provide examples of specific software, remote support tools, or ticketing systems you are familiar with, and explain why you prefer them. Discuss your practical experiences and how these tools helped you resolve issues quickly and efficiently.

Share a specific example of a team project where collaboration was key to resolving a technical issue. Highlight your communication skills, the role you played, and how the team's combined effort led to a successful outcome.

Discuss your organizational skills and time management strategies. Mention any frameworks you use, such as 'urgent vs. important,' and provide an example demonstrating your effective prioritization while maintaining service quality.

Explain your approach for dealing with unfamiliar technical issues, emphasizing your willingness to learn and seek assistance. Mention your strategy for researching solutions and escalating issues when necessary.

Describe your process for creating clear and user-friendly documentation. Highlight the importance of clarity, accuracy, and user testing to ensure that the materials are effective for clients needing support.

Share what drives you in your work, whether it be solving complex problems, helping customers succeed, or staying on the cutting edge of technology. This shows your passion for the field and aligns you with the company’s values.

Discuss a scenario where you took the initiative to follow up with a client after resolving their issue. Emphasize the importance of customer satisfaction and how your follow-up helped improve the client relationship or ensured lasting resolution of the issue.