Estonian Speaking Freelance Chat Moderator - Work Remote

The House of Mercier is excited to announce a vacancy for an Estonian Speaking Freelance Chat Moderator to join our remote team. In this pivotal role, you will be responsible for moderating live chat conversations, ensuring that interactions are positive, respectful, and aligned with community guidelines. Your fluency in Estonian will allow you to engage effectively with users, fostering an inviting digital environment. If you have a passion for online community engagement and enjoy interacting with people, we would love to have you on board!

Responsibilities

• Moderate live chat sessions to uphold community standards and guidelines.
• Engage with users in Estonian, promoting respectful and meaningful discussions.
• Promptly identify and address inappropriate behavior or content.
• Support users with questions related to chat policies and community standards.
• Collaborate with fellow moderators to enhance chat moderation strategies and overall user experience.
• Monitor chat patterns and provide feedback on user concerns or persistent issues.
• Participate in training sessions to stay updated on moderation best practices and community guidelines.

• Fluency in Estonian with strong written and verbal communication skills.
• Proficient in English; knowledge of other languages is a plus.
• Prior experience in chat moderation, customer service, or a similar role is preferred.
• Strong attention to detail and ability to handle real-time discussions effectively.
• Excellent critical thinking and problem-solving skills.
• Familiarity with chat moderation tools and online platforms.
• Able to work independently in a remote setting and manage a flexible schedule.
• Must be eligible to work as a freelancer.

• The opportunity to work from the comfort of your home. A perfect work-life balance.
• Being part of a multicultural team with a diverse background.
• A long term commitment with the opportunity for progression.
• Various incentive and bonus payout structures based on performance and time.
• Personalized training with access to our web based knowledge library.