Job details

Polish Speaking Customer Service Banking - Remote in Greece

The House of Mercier is thrilled to offer a position for a Polish Speaking Customer Service Representative in the banking sector, with the flexibility of working remotely from Greece. This role is ideal for individuals who are passionate about delivering excellent customer service and have a keen interest in the banking industry. As the main point of contact for our Polish-speaking clients, you will assist with inquiries related to banking products and services, help resolve account-related issues, and provide tailored support on various financial matters. Your strong communication skills and dedication to client satisfaction will be vital in fostering positive client relationships. Join our dynamic team and contribute to enhancing the banking experience for our valued customers!

Responsibilities

Manage inquiries from Polish-speaking customers regarding banking products and services in a timely and professional manner.
Provide accurate information on banking policies, transactions, and account management.
Assist clients in resolving account issues efficiently while ensuring high levels of customer satisfaction.
Document all customer interactions thoroughly in our CRM system to ensure precise record-keeping.
Collaborate with team members and other departments to improve service delivery and enhance overall customer experience.
Stay informed about the latest banking products, services, and regulations to offer knowledgeable support.
Engage in continuous training and personal development to enhance your skills and understanding of the banking landscape.

Fluency in Polish and English, with excellent written and verbal communication skills in both languages.
Experience in customer service, preferably in the banking or financial sector.
Strong problem-solving abilities focused on achieving high levels of customer satisfaction.
Knowledge of banking products and services is an advantage.
Excellent interpersonal skills and a positive, professional attitude.
Able to work effectively in a remote team environment as well as independently.
Proficient in using customer service software and banking applications.