German Speaking Customer Service Banking - Remote in Greece - job 1 of 2

The House of Mercier is thrilled to offer a position for a German Speaking Customer Service Representative in the banking sector, with the opportunity to work remotely from Greece. This role is perfect for individuals who are passionate about delivering exceptional customer service and have an interest in the banking industry. As the main point of contact for our German-speaking clients, you will manage inquiries regarding banking products and services, assist with account-related issues, and provide comprehensive support tailored to the financial needs of our customers. Your excellent communication skills and dedication to customer satisfaction will be crucial in building and maintaining strong relationships. Join our dynamic team and make a positive impact on our clients' banking experience!

Responsibilities

• Handle inquiries from German-speaking customers regarding various banking products and services efficiently and professionally.
• Provide accurate information about banking policies, transactions, and account management.
• Assist clients in resolving account issues and concerns with empathy and effectiveness.
• Document all customer interactions meticulously in our CRM system to maintain precise records.
• Work collaboratively with team members and other departments to improve overall service delivery and customer satisfaction.
• Stay informed of the latest banking products, services, and regulations to provide knowledgeable and up-to-date support.
• Engage in continuous training and development to enhance your skills and understanding of the banking landscape.

• Fluency in German and English, with strong written and verbal communication skills in both languages.
• Proven experience in customer service, preferably in the banking or financial sector.
• Strong problem-solving abilities focused on achieving high levels of customer satisfaction.
• Awareness of banking products and services is advantageous.
• Excellent interpersonal skills and a positive, professional attitude.
• Able to work effectively both independently and within a remote team environment.
• Proficient in using customer service software and banking applications.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....