German Speaking Customer Service - Remote in Greece - job 1 of 3

The House of Mercier is thrilled to present an outstanding opportunity for a German Speaking Customer Service Representative in a remote position based in Greece. In this important role, you will deliver exceptional support to our German-speaking customers, addressing their inquiries and providing assistance with our products and services. If you are passionate about customer service and have a strong command of the German language, we want to hear from you!

Responsibilities

• Provide high-quality customer service to German-speaking clients via phone, email, and chat, assisting with product-related inquiries and concerns.
• Help customers with order placement, modifications, cancellations, and other service requests.
• Resolve customer complaints and issues in a prompt and professional manner.
• Maintain detailed documentation of customer interactions and ensure timely follow-up on outstanding matters.
• Collaborate with internal teams to obtain necessary information to assist customers effectively.
• Stay knowledgeable about company products, promotions, and industry developments to provide informed support.
• Achieve and exceed performance metrics related to customer satisfaction and service efficiency.

• Fluency in German and English, both written and spoken.
• Experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to handle customer inquiries professionally and efficiently.
• Familiarity with customer service software and CRM systems is a plus.
• Attention to detail and strong organizational abilities.
• Willingness to work flexible hours, including weekends and holidays if needed.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....