Job details

German Speaking Customer Service for High-End Coffee Machines - Remote in Greece

The House of Mercier is proud to announce a unique opportunity for a German Speaking Customer Service Representative specializing in high-end coffee machines, with the flexibility of remote work from Greece. In this exciting role, you will provide exceptional customer support to our German-speaking clients, assisting them with inquiries regarding our premium coffee machines, troubleshooting issues, and ensuring a delightful customer experience. Your passion for coffee and dedication to service excellence will be pivotal in promoting customer loyalty and satisfaction. Join our team and share your love for high-quality coffee!

Responsibilities

Deliver outstanding customer service to German-speaking customers via phone, email, and chat, addressing inquiries and concerns about high-end coffee machines.
Assist customers with product-related questions, troubleshooting, and providing setup instructions.
Resolve customer issues, complaints, and service-related inquiries efficiently to ensure satisfaction.
Maintain detailed records of customer interactions and follow up on outstanding issues as necessary.
Collaborate with internal teams and technical support to address complex customer inquiries.
Stay informed about product specifications, features, and coffee industry trends to provide accurate information.
Achieve and exceed performance goals related to customer satisfaction and response efficiency.

Fluency in German and English, both written and spoken.
Prior experience in customer service, preferably in the coffee or appliance industry.
Strong communication and interpersonal skills, with a customer-focused attitude.
Excellent problem-solving abilities and attention to detail.
Familiarity with customer service software and CRM systems is advantageous.
Passion for coffee and knowledge of coffee machines is a plus.
Ability to work independently and manage time effectively while working remotely.