Job details

Polish Speaking Technical Support for Customers - Remote in Greece - job 2 of 2

The House of Mercier is thrilled to offer an exciting opportunity for a Polish Speaking Technical Support Representative, who will work remotely from Greece. In this role, you will be instrumental in providing outstanding technical assistance to our Polish-speaking customers, helping them navigate their inquiries and resolve any technical issues they may encounter.

Responsibilities

Deliver exceptional technical support to customers in Polish via phone, email, and chat, ensuring all inquiries are addressed promptly and efficiently.
Assist users with product setup, configuration, and troubleshooting to maximize their experience with our offerings.
Identify, diagnose, and resolve technical challenges, escalating complex issues to specialized teams as necessary.
Document all customer interactions accurately, maintaining detailed records of inquiries and resolutions.
Collaborate with product and engineering teams to relay customer feedback and inform service improvements.
Stay well-informed about product features, updates, and industry trends to provide relevant support.
Help develop and update help documentation and self-service resources to empower customers.

Fluency in Polish and English, both written and spoken.
Previous experience in technical support or customer service, preferably in a technology-centric environment.
Strong problem-solving abilities and a commitment to providing excellent customer support.
Outstanding communication skills that demonstrate clarity and empathy in interactions.
Familiarity with CRM software and support ticketing systems is a plus.
Self-motivated and able to work effectively in a remote setting.
A proactive and positive demeanor with a focus on enhancing the customer experience.