Job details

Nordic Speaking Customer Service for High-End Coffee Machines - Remote in Greece

The House of Mercier is excited to announce a position for a Nordic Speaking Customer Service Representative for high-end coffee machines, available remotely in Greece. In this essential role, you will engage with customers from the Nordic countries, providing expert assistance on their inquiries about our premium coffee machines, troubleshooting issues, and ensuring they enjoy a flawless coffee experience. If you have a passion for coffee and enjoy delivering exceptional customer service, we would love to have you on our team!

Responsibilities

Provide exceptional customer support to Nordic-speaking clients via phone, email, and chat regarding high-end coffee machines.
Assist customers with inquiries about product features, usage, and maintenance.
Troubleshoot and resolve technical issues related to the machines in a timely manner.
Document all customer interactions meticulously and ensure follow-up on outstanding issues.
Collaborate with technical and product teams to effectively address complex customer questions.
Stay informed about the latest product offerings and industry trends to provide insightful assistance.
Meet performance metrics linked to customer satisfaction and response times.

Fluency in one or more Nordic languages (such as Swedish, Danish, Norwegian, or Finnish) and English, both written and spoken.
Previous experience in customer service, particularly in the luxury or appliance sector is a plus.
Excellent communication and interpersonal skills.
Strong technical aptitude with a passion for high-end coffee machines.
Experience with customer service software and resources.
Strong organizational skills and attention to detail.
Ability to work independently and manage time effectively in a remote setting.