Job details

Nordic Speaking Customer Support for Online Travel - Remote in Greece

The House of Mercier is excited to offer a position for Nordic Speaking Customer Support Representatives specializing in online travel services, available remotely from Greece. This dynamic role requires you to assist our Nordic-speaking customers with inquiries related to their travel plans, ensuring they receive outstanding support throughout their journey. You will play a vital role in enhancing the customer experience by providing clear guidance and solutions.

Responsibilities

Communicate with customers in Nordic languages (Danish, Swedish, Norwegian, or Finnish) through various channels, including phone, email, and chat, addressing travel-related inquiries.
Assist clients with booking processes, itinerary adjustments, and cancellations, ensuring they understand policies and procedures.
Effectively manage customer complaints and feedback, striving for prompt resolutions and maintaining high satisfaction levels.
Document and keep detailed records of customer interactions and inquiries.
Collaborate with travel partners and internal teams to resolve complex booking issues efficiently.
Stay informed about current travel trends and company services to provide knowledgeable assistance.
Contribute to initiatives aimed at improving customer experience and building loyalty in the online travel sector.

Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, or Finnish) and English, both written and spoken.
Previous experience in customer support, particularly in the online travel industry, is highly desirable.
Excellent communication skills with a passion for delivering high-quality customer service.
Ability to effectively troubleshoot customer issues and provide timely solutions.
Familiarity with online travel systems and customer service software is a plus.
Self-motivated and comfortable working independently in a remote setting.
A proactive team player dedicated to enhancing customer satisfaction and engagement.