Norwegian Speaking Customer Service Global Video Streaming Portal - Remote in GR

As a Norwegian Speaking Customer Service Representative at The House of Mercier, you'll be responsible for delivering high-quality support to our Norwegian-speaking users via phone, email, and chat. This includes assisting with account inquiries, resolving technical issues related to video streaming, and maintaining detailed records of customer interactions. Collaboration with technical support teams and staying updated on our services will also be key parts of the role.

To apply for the Norwegian Speaking Customer Service Representative position at The House of Mercier, you should be fluent in both Norwegian and English, have experience in customer service—preferably in the entertainment or tech sectors—and possess excellent communication and problem-solving skills. A technical proficiency and passion for video streaming technologies are also important to excel in this role.

Yes, the Norwegian Speaking Customer Service Representative role at The House of Mercier is fully remote. You can work from the comfort of your home in Greece, giving you the flexibility to manage your work-life balance while contributing to a global video streaming portal.

The House of Mercier offers a comprehensive benefits package for the Norwegian Speaking Customer Service Representative role, including private health insurance, training and development opportunities, performance bonuses, and a fully paid relocation package that covers flights, transfers, and hotel accommodation if relocating is necessary. Additionally, employees receive two extra salaries per year.

As a Norwegian Speaking Customer Service Representative at The House of Mercier, you may need to work varying shifts, including evenings and weekends, to accommodate our customers' needs. Flexibility in your schedule will help ensure that you provide the best possible service to our Norwegian-speaking users.

When asked about your previous experience in customer service, be sure to highlight specific roles you've held and the skills you developed. Mention any particular achievements, such as improving customer satisfaction scores or resolving a high volume of technical issues, to show how your background makes you a strong candidate for the Norwegian Speaking Customer Service role at The House of Mercier.

To effectively answer how you'd handle a difficult customer, describe a specific situation where you managed a similarly challenging scenario. Explain that you would listen actively to the customer's concerns, empathize with their frustrations, and work collaboratively to find a solution, which is crucial in the Norwegian Speaking Customer Service Representative position.

When discussing relevant technical skills, mention any experience with customer service software, live chat systems, or ticketing systems. Additionally, illustrate your familiarity with video streaming technologies and platforms, which is highly valuable for the Norwegian Speaking Customer Service role at The House of Mercier.

Explain your strategies for maintaining organization while working remotely. Mention tools you use, such as task management software or calendar apps, to keep track of your responsibilities and prioritize your workload effectively. This shows you can succeed in the Norwegian Speaking Customer Service Representative position without direct supervision.

In your response, express your enthusiasm for the entertainment industry and your desire to contribute to a company like The House of Mercier. Mention what specifically drew you to the company and how that aligns with your career goals in customer service.

Provide an example that showcases your ability to collaborate effectively with a team. Detail the project or issue you worked on, your role in it, and how the team successfully addressed a challenge, highlighting the importance of teamwork in the Norwegian Speaking Customer Service Representative position.

Before your interview, take the time to research the streaming services offered by The House of Mercier. Share insights about popular shows, features, or any recent developments in their platform. This demonstrates your commitment and enthusiasm, making a strong impression for the Norwegian Speaking Customer Service role.

Discuss your approach to prioritizing tasks by focusing on deadlines, urgency, and customer impact. Mention how you would assess the importance of inquiries received as a Norwegian Speaking Customer Service Representative at The House of Mercier and adjust your action plan accordingly.

When answering this question, share your genuine passion for helping others and your belief in the importance of customer satisfaction. Provide examples of how positive interactions have inspired you as a representative, particularly in the context of being a Norwegian Speaking Customer Service Representative.

Discuss your ability to multitask effectively in high-pressure situations. Share strategies you have used previously, such as using templates, maintaining thorough documentation, and managing your time wisely to ensure that you can handle multiple inquiries while providing quality service.