Italian Speaking Client Support Representative - Athens (Remote in Greece)

As an Italian Speaking Client Support Representative at The House of Mercier, you'll play a vital role in enhancing customer experiences. You'll provide exceptional support across various communication channels, address inquiries about products and orders, and resolve client issues effectively. Additionally, you'll maintain detailed records of interactions and share your product knowledge to drive sales and customer satisfaction.

To succeed as an Italian Speaking Client Support Representative with The House of Mercier, fluency in Italian is essential, and proficiency in English is preferable. We value previous experience in customer service, especially in luxury retail. Strong communication skills, problem-solving abilities, and a genuine passion for luxury jewelry will set you apart as an ideal candidate.

The key skills required for the Italian Speaking Client Support Representative role at The House of Mercier include excellent communication capabilities, strong problem-solving skills, and an ability to work independently in a remote setting. Familiarity with customer service tools is beneficial, and having a passion for luxury jewelry is a definite plus!

We believe in rewarding our team members! As an Italian Speaking Client Support Representative at The House of Mercier, you can expect competitive monthly salaries, private health insurance, performance bonuses, and two extra salaries per year. Plus, there's a fully paid relocation package for those who qualify.

As an Italian Speaking Client Support Representative with The House of Mercier, you will enjoy a flexible, remote work environment from your home in Greece. Our collaborative approach ensures that you will be supported by team members as you contribute to a high-quality customer service experience, all while managing your own time effectively.

When answering this question, emphasize your previous experiences in customer service roles, particularly those related to luxury products or gems. Discuss specific situations where you successfully resolved issues or elevated customer satisfaction, providing concrete examples to illustrate your skills.

It's important to remain calm and empathetic when faced with challenging customers. Share a specific instance where you turned a negative situation into a positive experience by actively listening to the customer's concerns and providing effective solutions, showcasing your problem-solving skills.

Demonstrate your understanding of customer relationship management by mentioning techniques such as personalized follow-ups, remembering customer preferences, and engaging deeply with their needs. Illustrate this with real-life examples that focus on enhancing customer loyalty.

Research the brand and provide insights into its history, its positioning in the luxury market, and current trends impacting the industry. Express your passion for luxury goods and how working at The House of Mercier aligns with your career goals.

Discuss tools you use to stay organized, such as task management apps or calendars. Include techniques for maintaining productivity, such as setting daily goals, breaking down projects into manageable tasks, and using time-blocking methods.

Use the STAR (Situation, Task, Action, Result) method to outline a specific scenario where you exceeded customer expectations. Highlight your proactive approach and the positive impact it had on the customer.

Be honest about your experience with various communication tools such as phone, email, and chat. If applicable, provide examples of instances where using a particular channel led to success in resolving customer issues swiftly.

Detail your approach to understanding product lines, such as conducting product research, engaging in training sessions, or seeking guidance from colleagues. Convey the importance of product knowledge in delivering exceptional customer service.

Communicate your intrinsic motivation for helping others and the satisfaction that comes from solving customer issues. Emphasize how your values align with The House of Mercier's commitment to quality and service.

Describe sources you utilize for industry insights, such as fashion magazines, trade publications, social media, or networking. Illustrating your interest in staying informed can further convey your suitability for the role.