Job details

Polish Speaking Customer Support for the Banking Industry - Remote in Greece

The House of Mercier is excited to offer a position for a Polish Speaking Customer Support Representative specializing in the banking industry, available for remote work in Greece. In this crucial role, you will provide exceptional support to our Polish-speaking clients, addressing their inquiries and ensuring a seamless experience with our banking services. Your fluency in Polish will be key to building strong relationships and offering tailored assistance to our customers.

Responsibilities

Assist customers in Polish through various communication channels, including phone, email, and chat, answering inquiries related to banking products and services.
Guide clients in managing their accounts, processing transactions, and resolving any issues they may encounter.
Address customer complaints with professionalism, providing timely and effective resolutions.
Document customer interactions accurately while maintaining comprehensive records of inquiries and resolutions.
Collaborate with internal teams to escalate complex issues and ensure effective solutions.
Stay informed about the latest banking products, services, and regulations to provide knowledgeable assistance.
Contribute to initiatives aimed at enhancing the overall customer experience and fostering loyalty within the banking industry.

Fluency in Polish and English, both written and spoken.
Prior experience in customer support, particularly in the banking or financial services sector, is preferred.
Strong communication skills with a focus on delivering exceptional customer service.
Ability to troubleshoot customer inquiries effectively and provide prompt resolutions.
Familiarity with banking products and services, as well as regulatory requirements, is an advantage.
Self-motivated and comfortable working in a remote environment.
A collaborative team player committed to enhancing customer satisfaction within the banking context.