Job details

Slovenian Speaking Customer Support for the Banking Industry - Remote in Greece

The House of Mercier is thrilled to introduce an opportunity for a Slovenian Speaking Customer Support Representative in the banking industry, available for remote work in Greece. In this vital role, you will provide outstanding support to our Slovenian-speaking clients, responding to their inquiries regarding various banking services. Your proficiency in Slovenian will be crucial in ensuring an exceptional customer experience and building strong relationships.

Responsibilities

Assist customers in Slovenian through various channels, including phone, email, and chat, addressing inquiries related to banking products and services.
Guide clients in managing their accounts, processing transactions, and resolving any issues they may encounter.
Handle customer complaints and feedback professionally, striving for quick resolutions and high levels of satisfaction.
Document all customer interactions accurately, maintaining comprehensive records of inquiries and solutions.
Collaborate with internal teams to escalate complex issues and ensure timely resolutions.
Stay updated on the latest banking products, services, and regulations to provide knowledgeable assistance.
Contribute to initiatives aimed at enhancing the overall customer experience and fostering loyalty in the banking industry.

Fluency in Slovenian and English, both written and spoken.
Previous experience in customer support, particularly in the banking or financial services sector, is preferred.
Strong communication skills with a focus on delivering exceptional customer service.
Ability to troubleshoot customer inquiries effectively and provide timely resolutions.
Knowledge of banking products, services, and regulatory requirements is a plus.
Self-motivated and capable of working independently in a collaborative remote environment.
A dedicated team player committed to enhancing customer satisfaction and loyalty within the banking sector.