Job details

Tech Support Specialist

Provide support for computers, printers, customer service and Help Desk administrative work along with the MetOpera’s Help Desk personnel and other members of the Met Opera’s Information Technology & Services department.

Primary Responsibilities

Assist in day-to-day support and maintenance of MetOpera PCs, Macs, printers, peripherals, and software
Provide support for off-site clients as needed.
Must demonstrate ability to communicate well over the phone for both internal and external support
Create Help Desk tickets and manage tickets status
Escalate support calls to higher level support as required
Address client needs as required and follow-up on new and existing client issues
Provide appropriate feedback to department manager to ensure that open client issues are addressed
Assist in management of in-house phone system
Perform related duties as assigned or requested
Maintain records of hardware and software inventory as directed
Work onsite as required to assist in these operations.
Assist Department Managers with departmental administrative work including filing of client/vendor paperwork

Skills and Qualifications

Bachelor’s degree in Computer Science or related, or Accredited Technical Certificate programs
Minimum of two years support experience with Windows OS, MS Office Suite, Help Desk services
Strong interpersonal and communication skills
Experience with organized support of PC hardware and peripherals
Familiarity with the arts or cultural organizations a plus

Physical Demands

Ability to work well with all personality types
Some light lifting of computers and printers
Position requires work shifts from mid-afternoon to early evening as well as weekend hours on a periodic basis.
The ideal candidate will work mid-afternoon to early-evening hours (12-8pm) and a few weekend days per month.

$45,000 - $50,000 a year

The Metropolitan Opera believes that diversity is critical to our success and growth as a leading performing arts institution and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.

Average salary estimate

$47500 / YEARLY (est.)

min

max

$45000K

$50000K

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What You Should Know About Tech Support Specialist, The Metropolitan Opera

Are you a tech-savvy problem solver with a passion for customer service? The Metropolitan Opera is looking for a Tech Support Specialist to join our dynamic team at Lincoln Center, New York, NY. In this engaging role, you will provide essential support for PCs, Macs, printers, and more, ensuring our operations run smoothly. Your day-to-day will include assisting with hardware and software issues, creating and managing Help Desk tickets, and providing top-notch support to both internal and external clients. We believe that communication is key, so you'll excel in delivering support over the phone, addressing client needs, and following up on outstanding issues. Your contributions will help us maintain an organized and efficient Help Desk while working closely with the Met Opera’s Information Technology & Services department. You'll also take part in various administrative tasks, making this a well-rounded position filled with diverse responsibilities. We're looking for someone with a bachelor’s degree in Computer Science or a related field, or equivalent technical certification, alongside at least two years of support experience. A love for the arts is a plus! If you’re ready to work mid-afternoon to early-evening shifts with some weekend hours, while earning a competitive salary of $45,000 - $50,000 a year, we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Tech Support Specialist Role at The Metropolitan Opera

What are the primary responsibilities of a Tech Support Specialist at the Metropolitan Opera?

As a Tech Support Specialist at the Metropolitan Opera, your primary responsibilities include assisting in the day-to-day support and maintenance of PCs, Macs, printers, and software. You'll create and manage Help Desk tickets, communicate effectively with clients, and provide assistance to off-site clients as needed. You'll also be involved in administrative duties supporting department managers and maintaining hardware and software inventory.