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Customer Service Representative For American Express - Work Remote

The House of Mercier is thrilled to announce an exciting opportunity for a Customer Service Representative for American Express, allowing you to work remotely from the comfort of your own home. This role is a unique chance to be a part of a prestigious financial services brand, renowned for its exceptional customer service. As a Customer Service Representative, you will engage with American Express cardholders, providing them with top-notch support, addressing their inquiries, and assisting with their needs with professionalism and care. We are looking for dedicated individuals who possess strong communication skills and a passion for delivering outstanding customer experiences. If you're ready to join a dynamic team that values excellence and integrity, we encourage you to apply for this fulfilling remote position!


Responsibilities

  • Provide exceptional customer service to American Express cardholders via phone, email, and chat
  • Assist customers with inquiries regarding card benefits, account management, and transaction details.
  • Resolve customer issues efficiently and effectively, employing empathy and resourcefulness.
  • Document customer interactions and feedback accurately in order to enhance service delivery.
  • Stay informed about product offerings and promotions to provide knowledgeable support.
  • Collaborate with internal teams to ensure a cohesive approach to customer satisfaction.
  • Participate in ongoing training and development to improve skills and knowledge.
  • Previous experience in customer service is preferred, but not required; a positive attitude and willingness to learn are essential.
  • Strong verbal and written communication skills in English.
  • Excellent problem-solving skills and the ability to think on your feet.
  • Ability to handle customer inquiries with professionalism and empathy.
  • Basic computer skills and a reliable internet connection for remote work.
  • Team player with the ability to work independently and manage time effectively.
  • Flexibility to work various shifts, including evenings and weekends, as needed.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources
  • Stock Option Plan

Average salary estimate

$40000 / YEARLY (est.)
min
max
$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 30, 2024

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