Job details

Sales Operations Manager

About Us

The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered.

The Role

As Sales Operations Manager, you will play a crucial role in supporting the sales team and managing procurement activities within the organisation.

Your primary responsibilities will include coordinating sales support functions, ensuring prompt and efficient procurement of goods and services, and maintaining strong relationships with clients and suppliers.

You will also be responsible for driving process improvement initiatives within the sales support and procurement functions. This involves identifying opportunities for streamlining processes, enhancing efficiency, and implementing best practices.

Key Responsibilities

Provide support, mentoring and coaching to the Sales Operations Team
Ensure effective utilisation of human resources
Ensure daily duties and responsibilities are being met by the Sales Operations Team
Ensure the Sales Operations Team have the capabilities, capacity, and equipment to meet the business requirements
HR management of Sales Operations Team including performance appraisals, induction, onboarding, training and development
Process assessment and analysis
Identify improvement opportunities
Implement process changes

Collaborate with the sales team to understand their requirements and provide them with the necessary support
Handle client inquiries, resolve issues, and provide exceptional customer service to support the sales process
Assist in the preparation of quotations, proposals, presentations, and contracts for the Sales Team
Coordinate with internal departments, such as marketing, finance, and operations, to gather relevant information for sales material
Maintain and update client databases, sales reports, and other relevant documentation
Receive and process client orders and internal orders
Promote and maintain excellent supplier relationships

Ensure returns are processed in a timely basis and followed through until credit is received

Update configuration details in ConnectWise and registered on completed orders e.g. subscriptions
Ensure adequate levels are kept of stocked items
Ensure work area, stock room and loading dock are kept tidy and WHS compliant

Proven experience in sales support, procurement, or a similar role
Strong knowledge of procurement practices, market dynamics, and supplier management
Excellent communication, negotiation, interpersonal skills, and the ability to collaborate effectively with cross-functional teams
Proven experience in identifying and implementing process improvement initiatives, preferably in sales support or procurement
Project management skills, including the ability to plan, execute, and monitor process improvement projects
Strong analytical and problem-solving skills, with the ability to identify process inefficiencies and develop effective solutions
Proficiency in using relevant software applications, such as CRM systems and procurement software
Strong attention to detail and organisational skills to manage multiple projects and deadlines simultaneously
Ability to build and maintain strong relationships with internal and external stakeholders
Defence Force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link:

Hybrid / flexible working arrangements
Supportive collaborative environment with excellent benefits e.g. regular staff events, free drinks and breakfast.