Manager, Regional Operations (Remote, Preferred Locations)

At The Mission Continues, we empower veterans to continue their service and empower communities with veteran talent, skills and preparedness to generate visible impact. We’re investing in veterans, equipping them with the tools and resources to lead a growing veteran volunteer movement. Through networks, training, and pathways, veterans can continue to serve while creating meaningful impact in under-resourced communities.  

THE OPPORTUNITY  

Regional Operations Managers support our volunteer platoon leaders on the ground across the country. Platoon leaders are the center of our work at The Mission Continues, and we are looking for someone who is eager to provide the support and resources that our volunteer leaders need in order to be successful.  This individual will work remotely, but is required to be located in Houston, Dallas or San Antonio, Texas.  While there will be platoons in your city, you will also manage a cohort of volunteers remotely, and will need to build the relationships and tools to ensure that all your volunteers are supported and able to work independently, all while maintaining alignment with the values and mission of the organization.  Our Regional Operations Managers come from a variety of backgrounds, but have one thing in common, a passion for service, and a desire to build a stronger movement of veteran leaders across the country.   

In this role you will work closely with the Platoon Operations Team to continuously improve the way we recruit, train, support and retain our volunteers.  You will be a coach to veteran volunteers, a resource manager, and will be on the front lines of the impact that our veteran leaders are having in communities.  In order to be successful, this role calls for an administrative and operations professional who’s adept at communication, collaboration, and project management. A team player who is a multi-tasking expert that enjoys leading projects to completion and providing support to the team. You will need to roll up your sleeves and do the work both on the ground and behind the scenes, seize opportunities for process improvement, and serve alongside a team of passionate advocates for veteran empowerment.    

WHAT YOU WILL BE DOING: 

- Provide comprehensive support, coaching, and guidance to volunteer Platoon Leadership Teams, empowering them to orchestrate impactful projects and events that benefit both veterans and communities.  

- Foster collaboration with other teams to identify shared outcomes and work together to ensure that our platoon leaders are at the center of our work and results in the overall success of the organization. Ensure that stories, outcomes, and other data are shared in a timely and consistent manner.  

- Prepare and submit comprehensive, accurate, informative, and timely reports and input into our data management system, facilitating efficient tracking and analysis of project outcomes and community impact. Respond promptly to emergency requests for information.  

- Share best practices and implement effective processes focused on volunteer recruitment and engagement, a positive volunteer experience, volunteer retention, and building a pipeline of platoon leaders to continue the meaningful work in communities.  

- Provide guidance, support, and feedback on volunteer engagement and management, building community partnerships, and project planning and execution.  

- Support and inform the training of leaders, evaluation of the platoon program, and implement tools and processes designed to support a consistent and positive platoon leadership experience across your portfolio of platoon leaders.  

- Assist and support Platoon Leadership Team’s with community partnerships.  

- Manage Platoon Leadership Team budgets. 

- Build and maintain a productive working relationship with Platoon Leadership Teams. Communicate effectively on TMCs behalf in handling first line grievance activity. Work proactively to avoid or minimize grievance activity by training and developing the skills of Platoon Leaders, ensuring their ability to develop positive environments within each platoon. 

- Assist the other Regional Managers or the Director, Regional Operations with special projects and assignments and take on any other responsibilities not specifically identified above on an as needed basis. 

  WHO WE ARE LOOKING FOR:  

- Must display proficient leadership and multi-tasking abilities. 

- Active listener and thoughtful and strategic when conveying feedback, sharing ideas, or responding to inquiries to various audiences in multiple formats. 

- A passionate, culturally competent individual who can successfully work with diverse groups and individuals regardless of race, gender, income, identity, sexuality, disability, and veteran status.   

- PROJECT MANAGEMENT: A planner and organizer who can define tasks and milestones to achieve objectives, while ensuring the optimal use of resources. You take the initiative to create systems and structures to achieve goals and objectives. You succeed at managing multiple workstreams and motivating, coordinating, and directing others to stay on track. 

- ADAPTIBILITY: You tackle challenges and unfamiliar scenarios head-on with a solutions-oriented, flexible, and curious approach. You are willing to try new things and actively seek to understand multiple perspectives. 

- TEAMWORK & COLLABORATION: You value many voices, are comfortable creating space for dialogue and handle interpersonal issues constructively. You inspire and foster commitment, connection, enthusiasm, and trust and motivate others to achieve common goals. 

- TECHNOLOGY SKILLS: Proficiency in Microsoft Office applications and familiarity with database operations. 

- LANGUAGE SKILLS: Spanish language skills are a plus. 

PREFERRED QUALIFICATIONS:  

- Military service a plus  

- Experience in community-facing organizations a plus  

TRAVEL REQUIREMENTS 

Willingness to travel locally to support coaching opportunities and service in your community. National training and events can be expected to require 2-7 days in cities across the country and are based on team and staffing needs. Multi-day and/or weekend travel will be required for program event dates, flex time is available.  

PHYSICAL REQUIREMENTS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to move on uneven terrain; carry objects; sit; reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. During events, employees are expected to be able to move around a job site and carry up to 50lbs. If you require a reasonable accommodation in the employee selection process, please direct your inquiries to Manager of Talent Acquisition & Onboarding. 

If the above speaks to you, we’re excited to learn more about you!  The Mission Continues recognizes that diverse employees, veterans and supporters are critical to our workforce and mission. We are committed to fostering an inclusive workplace where all team members are valued and have the opportunity to reach their full potential. We want a team that reflects our diversity, so that we can approach every mission with integrity, compassion and authenticity.  Compensation is competitive and is commensurate with experience. The Mission Continues offers exceptional medical, dental, vision, life and long-term disability benefits for all team members.  All successful candidates for this position will be required to submit to a criminal background check.